Liberty Bell Moving & Storage

***I highly suggest to STAY AWAY from Liberty Bell Moving & Storage.***

This company uses deceptive trade practices and cares more about being “right” than keeping customers happy.

In the contract, they tell you they can add a 3rd mover at their discretion and that adding a 3rd person at your expense will work out as the same, but it actually doesn’t because they charge you an hourly rate for 3 movers not just for loading and unloading of the items, but also for riding in the truck. Meanwhile, in the initial estimate email they’ll tell you they will use 2 movers.

They write out how the hourly charge is applied in the middle of a lengthy email but fail to include such info in the actual (also lengthy) contract that is to be signed. The flat travel fee does NOT include time traveling from your 1st move site to the 2nd one. Instead, you are charged an hourly rate for 2 movers, or 3 if they decide they want to add another at their “discretion”.

Their Better Business Bureau rating is a C+

They expect you to provide a week notice to change or cancel a move; otherwise you lose your deposit which includes the travel fee plus 2 hours of move time with 2 movers; it doesn’t matter whether the change is outside your control.

Their response to bad reviews is highly unprofessional. Instead of trying to resolve the complaint, the owner calls people names (“idiot”, “moron”, etc.) or dismisses it by saying it’s a fake review.

There was a recent lawsuit against them for unlawfully threatening to sue or charge people for posting bad reviews, trying to site “defamation of character” (Yelp warns people of this).

They are essentially company-centric, not customer-centric.

They’ll be responsive and agreeable to get your business, but then will already have your credit card info on file to charge you how they see fit, even if you disagree or try to resolve a contested invoice.

They have no interest in providing a win-win situation for their customers.

I wish I had done a more thorough investigation into Liberty Bell Moving & Storage before hiring them. If I had, I would not have hired them. Hopefully this review saves others from having a similar costly and stressful experience that I ended up having with this company.

No reply to my inquiry. Would not recommend a company that does not reply. I had a house flood and was looking for immediate help (but didn't really expect to be successful). Any reply would have been welcome. Funny how they reply within minutes of a negative review though. Guess that says all I need to know about them.

Highly recommend this place based on my recent experience with them for a move. They made the overall move less stressful for us by being on time and getting everything done professionally.

Called Liberty Bell after not hearing back from several other movers. Received an immediate callback and discussed my move and my need to do the move within two weeks. Later in the day I received a detailed proposal which worked well . Two men and a truck arrived when expected. It snowed the night before the move and I was impressed with how careful they were to remove the sandy snow from their boots. They were equally careful with the furniture, very friendly, and helpful with several of my requests to move things around. All in all a very successful move !

Liberty Bell is always there when you need them. We had to pack up our house for a renovation. The crew came and were efficient and courteous. They were puzzle masters getting everything in the house into one of the small bedrooms. I was impressed. Months later they came back and unpacked the room, were helpful in placing and re assembling the furniture. They crew was on time and communicated clearly their arrival time. It was easy to book online. It's a top quality company.