Liberty Moving & Storage

Recently used this moving company to relocate my belongings and I cannot recommend their services. Communication was minimal and it was not the level of care I intended for my possessions when researching moving companies in MA. I did my due diligence for a reason. The quote for time-worked was fair-value, though there are several companies that service the area with similar estimates that are based on actual-time worked without a minimum of set hours. Despite the truck bed being lined with protective equipment and blankets, none were used for my belongings. While nothing was damaged in significance, the lack of regard in the process was evident. I appreciate haste, but not at the expense of my things. I was also asked to move/transport heavy things during the process which I equally find inappropriate during paid service.

I tried to provide fair, neutral feedback via email in lieu of a formal, public review but my email was ignored, much like my phone calls the morning of the job. No one called in advance to let me know they were on their way even though I was given a range of time to meet at the pick-up location, and no one at the business was available when I took the initiative to call myself. Having room for professional growth is one thing, but to completely ignore your customer who had no intention of seeking comp after full payment is just plain rude and tacky. I would rather give my business to these local companies, but this level of disregard is unacceptable.

I had used this company two years ago to do a local move. They did such a fabulous job, I asked them when I needed moving - AGAIN. The same crew came out, Preston and Tyler for packing the day before, and Preston, Tyler and Russ on moving day. They were on time, worked really hard and made it so my moving day (to me!) was not stressed. They did great, despite the fierce cold and wind off the water. Can’t say enough about the crew.

Liberty Movers did a wonderful job packing out my elderly mom for a move to Independent living. They were punctual, efficient, polite, and above all else, kind to my mother. We could not be happier with the job they did, and would 100% recommend them to anyone.

Thank you to the Liberty Moving team. You showed up right on time, carefully moved all my items and delivered them safely and undamaged to my new address. Thank you

Dawon and Russ did a great job with the local move in less than a half-day. Professional, courteous, and awesome all around.
Thanks Guys.