Lile North American Moving & Storage

RIP Bremerton branch!

Place has gone down hill. No manager running things so everyone who works there comes and goes when they please. The place was an absolute disaster. They really need to get the place back up to par.

ABSOLUTELY HORRIBLE! THEY FORGOT TO PUT US ON THE SCHEDULE, THEY TRASHED OUR FURNITURE, THEY DELIVERED LATE, AND THEY REFUSED TO ACCEPT ANY RESPONSIBILITY.

1. THE MOVE WAS NOT PUT ON THE SCHEDULE. I discovered this literally hours before the move, much to my dismay.

2. THERE WAS NO COMMUNICATION FROM THE COMPANY DURING THE SIX WEEKS BETWEEN OUR PURCHASE OF THE MOVE AND MOVING DAY. On the Friday before the Monday moving day, suspecting we had been forgotten, I frantically began to call and email several people from Lile, trying to get confirmation and an approximate time of arrival. I emailed Brad Fransen, the Relocation Consultant who sold us the move; I emailed and left voicemail for Rob Vargo, the Branch Manager; and I emailed Diane DeAutremont, the President/CEO of the company. NOBODY RESPONDED! Finally, after my fourth email, Brad Fransen responded about 20 hours before the scheduled move. Brad apologized and accepted the blame for not contacting the Bremerton office.

3. WE WERE NOT TOLD THE TRUTH ABOUT THE MOVE. We were told our belongings would be loaded directly onto a large moving van with several other households and delivered to our destination. This was not the case at all. Our belongings were handled multiple times and ultimately placed in an oversized steel container completely unsuited for the shipment and sent by rail.

4. THE DELIVERY WAS LATE. We were told our shipment would arrive no later than August 6. The actual delivery was two days later.

5. THE SHIPMENT ARRIVED WITH NO PAPERWORK. The receiving company, J.A. Haralson Moving & Storage, had to request records and paperwork from Lile. Also, NOTHING HAD BEEN SCANNED INTO THE SYSTEM. This further delayed the delivery.

6. OUR BELONGINGS WERE HEAVILY AND EXTENSIVELY DAMAGED. As noted earlier, our shipment was made in a steel container far too large for the contents. (Container # HGIU 646613). NOTHING WAS STRAPPED DOWN AND THE FURNITURE WAS NOT PADDED! Given these conditions, everything of course rolled and shifted, deeply abrading and gouging our furniture and causing boxes to shift and drop. All of this was noted and recorded by J.A. Haralson Moving & Storage.

The company has disavowed all responsibility for everything I have documented. When I complained to the Better Business Bureau in their area, Lile's response was essentially, 'Tough luck, not our fault.' They refused to offer any solution and simply referred us to North American Van Lines.

DON'T USE THIS COMPANY! YOU WILL REGRET IT BIG TIME!