LIM - Movers Long Island

I am obligated to share this experience as I do not want it to happen to anybody ever again.

I had the worst experience with this moving company.

I had moving on last day of month. I scheduled elevator at my both place for 3 hours and everything was planned. After the time started and I did not hear from them, I called the office and I did not get any response, then I emailed them and I got reply that the truck is broke and they are trying to fix it. I keep emailing and calling that what should I do and I did not hear anything back till half an hour to the end of my scheduled time that they are coming and will be there after permitted time. I begged my apt to let me move and I only had one hour sharing with another tenant till they close the door, you can imagine how much emotional stress it imposed me till.

They started to take my stuff out but so aggressive and they were hitting ceiling, lamps. All my furniture is damaged, I will attach a picture of my couch, so you never think about this place. But wait for the worst.

After 30 mins one of them started to yell at me that I already had 3 moving and I cannot do this and started to yell in 'foreign language' and yelling nonstop! 'we never take work in your neighborhood'. I was all alone and as a girl I was so scared and he aggressively was yelling and showing aggressive behaviors and his colleague was trying to calm him. I don't know if they were playing good cop and bad cop or he was really aggressive. At that time I started to cry and told them I am the nicest here and I did not even say a word why you are late, I just want to move and move as much as you can if you can't move all. I was moving heavy couch and bed to the door to facilitate their work. They went down and came back and said they will only do as much as possible. I was working as the third person nonstop equal to them.

Long story short I begged for every pieces to be moved after that and I ended up moving my desktop and few boxes later by my car, and now I left With damaged wrist and shoulder pain.

At the end they charged me $600.
They asked for tip after that and I said I don't have cash and they asked for check and that was the only time I dared to say I am not happy I don’t think so.

Absolutely horrible experience! They damaged a piece of my furniture, and tried to blame it on me saying it was because the dresser was too heavy claiming I still had items in it, which I did not. They also broke the rubber handle off of one of my chests, also claiming it was too heavy, but when I asked why he didn't have one of the other movers help him, he had no response. They also scratched the hardwood floors in my new unit. And when I asked for money back off the very generous tip I gave the men, which was given before I saw all these damages, they owner tried to say that I should be happy I got the cheaper rate since it was a peak time, yet their website does not say anything about different rates (see attached photos). Would never recommend them to anyone, especially with their complete lack of customer service or even willingness to give me some money back off the tip. Horrendous!

Perfect job. Nice guys. And working the weekend with no breaks; you can see they know what they are doing. Everything arrived in the same piece as we had it

They were really professional! The crew was very careful and they packed up all my things in under an hour and made sure my possessions, my floors and my doorways were well protected.

These guys are fast and friendly. Since I didn't do the move myself I had energy to unpack the very same day.