Lion Movers LLC

Movers were exactly what we hoped for. Efficient and diligent in protecting furniture with blankets and wrapping. Pretty cheap too—we asked for four movers to help us, and didn’t break the bank. And they were friendly as well. We will be using Lion if we ever move again.

Movers were exactly what we hoped for. Efficient and diligent in protecting furniture with blankets and wrapping. Pretty cheap too—we asked for four movers to help us, and didn’t break the bank. And they were friendly as well. We will be using Lion if we ever move again.

The crew did a great job. They were on time and didnt damage anything of my stuff.

The crew did a great job. They were on time and didnt damage anything of my stuff.

This review is different for the movers vs. the background customer service of the actual company.

The Movers: they were professional and did a great job. I don't have their names anymore but they came on time and were curteous the whole time. They wrapped my items carefully and pushed through the super heavy stuff. I felt so bad sometimes when they were going up the stairs with heavy things but they never complained and did their job well.

The Company & Customer Service: this is, unfortunately, where things took a bad turn. Even though the movers tried their best to be careful, they did break 2 things during the move - I know it was an accident but I still did have to reach out to the company for the insurance. Lion Movers' basic insurance is they pay 60 cents per pound of damaged items. You can pay for more but I just chose the basic insurance. I reached out to the company for the pay out - it was only something like $20 at the end of the day, but they ghosted me week after week. I wrote follow up emails, they ignored me. I wrote more follow up emails, they responded with apologies, but then didn't follow through with the pay out. I gave them more chances - this was over the course of 3+ months for $20 bucks!!! In the end, nothing happened and they just completely ghosted me. I thought this was so incredibly unprofessional and petty. It was literally $20 and of course it wasn't even about the money - it was about the lack of care and lack of unprofessionalism and the principle of it. They didn't follow through with the contract that I signed.

So I can't recommend this company due to their lack of follow through when the going gets tough. I think that's really when you see the true colors of a company. If the movers have an accident with your stuff, you cannot trust the company to pay out so you can't trust this company period.