Lion Movers LLC

This review is different for the movers vs. the background customer service of the actual company.

The Movers: they were professional and did a great job. I don't have their names anymore but they came on time and were curteous the whole time. They wrapped my items carefully and pushed through the super heavy stuff. I felt so bad sometimes when they were going up the stairs with heavy things but they never complained and did their job well.

The Company & Customer Service: this is, unfortunately, where things took a bad turn. Even though the movers tried their best to be careful, they did break 2 things during the move - I know it was an accident but I still did have to reach out to the company for the insurance. Lion Movers' basic insurance is they pay 60 cents per pound of damaged items. You can pay for more but I just chose the basic insurance. I reached out to the company for the pay out - it was only something like $20 at the end of the day, but they ghosted me week after week. I wrote follow up emails, they ignored me. I wrote more follow up emails, they responded with apologies, but then didn't follow through with the pay out. I gave them more chances - this was over the course of 3+ months for $20 bucks!!! In the end, nothing happened and they just completely ghosted me. I thought this was so incredibly unprofessional and petty. It was literally $20 and of course it wasn't even about the money - it was about the lack of care and lack of unprofessionalism and the principle of it. They didn't follow through with the contract that I signed.

So I can't recommend this company due to their lack of follow through when the going gets tough. I think that's really when you see the true colors of a company. If the movers have an accident with your stuff, you cannot trust the company to pay out so you can't trust this company period.

Lion movers helped us moving to new house Dec. 18 2024 from University Place to Steilacoom about 7 miles, and the team of Ricardo came out with two trucks and six crews and did the wonderful job. They are fast and packed and moved professionally without damaging any of the stuff. Definitely I would like to work with him again if I have to move. The price is reasonable and job quality is superb. Thanks again to Ricardo and his team.

Lion movers helped us moving to new house Dec. 18 2024 from University Place to Steilacoom about 7 miles, and the team of Ricardo came out with two trucks and six crews and did the wonderful job. They are fast and packed and moved professionally without damaging any of the stuff. Definitely I would like to work with him again if I have to move. The price is reasonable and job quality is superb. Thanks again to Ricardo and his team.