Magic Van Lines Inc.

Worst moving company on Earth!! These people are Scammers and will Rob you blind. Our experience just took place 9/30/19. We were moving from NJ to NC. Max Kramer (older man) bates you in with what seems like a reasonable quote (came to our home, assessed our things and gave me a 'binding estimate' of $3500 with a $400 discount). But when the actual movers arrived Stephan Turner (foreman) and his crew the price shot up to $12,000 for our 3 BR house. We were told they charge $3.14 per Cubic Ft. And that they used a 36ft truck. With our home closing that day we had no time to research and confirm the square footage on the truck not did we have a plan B for another moving option as we thought our quote was less than $4000. Once our items were packed up and gone we felt completely extorted. We knew our items would take some time to arrive because by now we've tried reaching out to Max Kramer (the salesman) who was extremely responsive prior to getting our business but now was full of medical excuses and could barely talk.
We talked to Monica Moon from the office who clearly was raised by wolves with how she talks to people. Honestly I wish I lived closer to Queens to have a face to face conversation with her. Monica has no authority and is just a paper pusher and is completely useless and RUDE when it came to helping us sort out the discrepancy in numbers.
Our items arrived in NC yesterday (10/7/19) with the same moving crew. Stephan stated he needed payment before the items were taken out of the truck. That's when my husband and I showed him the discrepancy in numbers. They used a 26ft truck which equals to 1611 Cubic Ft which equals to $5058 not the $12k he said. I called the police because we knew they'd try to leave with our belongings. Cops came and in the State of NC they cannot hold our items hostage. We showed the cops the simple math which they agreed but at this point they had signed docs from us. Stephan was forced to contact 'the boss' a mysterious woman with a deep accent (possible middle Eastern) who refused to drop the cost. After much back and forth and the NC policeman getting involved the remaining balance of almost $6000 was dropped to $3900. Our move cost us $10,000. Once the cops left Stephan told us he can only leave our boxes in one room but will bring the furniture inside. The kicker was they refused to put our furniture back together unless we paid more money. At that point my husband told them to 'Get the F#ck out of our house' and wished them a sarcastic safe ride room.
This was a complete scam and we were extorted. I wish I could give them a negative rating but I'll blast them on social media and will be speaking with an attorney. We literally invited these thieves into our home to rob us. I don't know how they sleep at night knowing their stealing from innocent hard working people. Karma is real and you will each get yours served on a silver platter.

took half of my stuff.
Jason
mrs.sierra's son

This is the absolute worst company in the history of business! The worst!!! Max & Monica drop dead!

Believe these people. If you want good customer service, this IS NOT the company for you. I also provided dimensions of boxes and things via email and was given an attractive price for the quote. You make two payments (70% on pickup, 30% on delivery). Ended up paying 2x the original 'estimate price' by the end. Maybe having them come out to your place for the quote puts you in a better situation.

Nightmare !!! awful experience..Liars who take your money.Chris is a liar who doesn't answer your calls once you sign a contract with them.Rude supvisors Monica,Racquel and Max My furniture was supposed to be delivered in 5days and took 27 days to come.i called everyday and they always gave Excuses about Not knowing what state my furniture was in.Do NOT USE this company !! If i could rate Zero Stars i would