Magic Van Lines Inc.

This place is the absolute worst. I wish I could give it a zero star. I was quoted one price, paid my deposit and when it was time to deliver my items they refused to deliver them unless I paid an exorbitant amount of money. It fell like extortion! A random employee called to tell me they do this all of the time to people. Magic Van Lines is a total scam of a company. Do not, I repeat do not use this company for any of your moving needs. After weeks and weeks of back and forth communication with this company, I finally received my items. They were terribly damaged. The interaction with the movers was not good and they totally made me feel unsafe. Horrible. Despicable. Ruthless. Do not use this company.

Magic van lines is probably the most honest company i have ever used. I was so stressed about moving after i hired them chris and his team lifted this huge burden from me . this company was a god send . They were about $1000 cheaper than all the other movers. If you are on a budget for moving and want fair prices definitely give them a call

BEWARE OF SCAMMERS AND EXTORTION!!!

If I could give them NEGATIVE 100 stars, I would. Magic Van Lines contacted me on 7/12/19 to my items from NJ to TX. The Representative Chris, offered a discounted rate of $1495 for my move. When I asked why it was low, he stated that he had a truck already going from NJ to TX. That if I had a small move and could have my things packed for a pickup window of 7/25-7/27. If I wasn’t able to meet these condition that he could not offer this discount and need the deposit today.

I gave him a $200 on my Amex card. Amex blocked the transaction and have me contacted the company to ensure to was Magic Van Lines because the name wasn’t originally listed on the transaction. They were blocked from Amex as potential fraud, but they reassured me that it was the credit card processing company. After clarifying the $200 deposit, it was charged to my card 7/19/19.

I contacted Magic Van Lines on 7/24 because I had not heard from them. I spoke with Max. I wanted the picked date and exact balance due to the fact that I was emailed a different quote later. I was told it was tax. I was told the balance was $1264.80. I obtained a money order for the balance and that it would be picked up ‪at 9am‬ the next morning.

I arranged for my friend to be at my apartment. I was unable to take off work due to the less than 24 hrs notice. They picked up my pre-packed items and collect payment and change the price to $5340.00, claiming it was a much larger volume.  When I arrived home to receive to paperwork, I called very upset to inquire about the increase, I was told the paperwork was unavailable. I also inquired where my belongings were. I told told they were taken to one of there many warehouses, but they were unsure which one. I spoke with Monica, and Max several times daily. On 7/28 I received an anonymous phone call. She stated that she was calling from the company, and that they scam people all the time. She instructed me to contact the DOT immediately. She called blocked and did not identify herself because she stated she did not want to lose her job.

I contacted a customer who’s paperwork was left mixed in with my paperwork. She experienced similar issues. I have contacted an attorney and it seems like they have very shady practices. I have notified them that I do not want my items delivered due to they’re practices. They would not tell me where my belongings where.

I contacted the Federal Motor Carrier Safety Administration, of the U.S. Dept. of Transportation. They initiated an investigation concerning the ongoing uncertainty of the location of my belongings, and now lack of clarity of the cost of the move.

Upon visiting there published location the office manager, Mr. Cruz, stated that they only receive mail there. Magic Van Lines meets by appointment only and they utilize the conference space. We observed no vehicles, moving facility, or staff. This is against the Dept. of Transportation regulations, which requires a physical address.

The company is registered under an Alexander Soto. However, Monica and Max are always answer the phone. Monica is beyond rude. Max pretends to be nice but is also a scammer. He even went as far as trying to get me to wire money to a TD Bank account in his wife’s name.

I finally received my belongings 8/12/19 from a third-party shipper. During the delivery Monica called to harass me and leave nasty voicemails. Threatening to have my things locked on the truck and taken to storage for additional money. She called so much I had to block her. The third-party movers were pleasant and respectful, but several items did arrive damaged, including my kitchen table and bookcases are not repairable.

Please do not use Magic Van Lines. They’re good reviews are fake!!! They are scammers and should really be ashamed what they do to people. STEER CLEAR !!!

The worst service ever !!! This company is a total SCAM. Don’t trust anything they tell you. They will give you one price then triple it , then don’t answer the phone or gives you the run around. my mom went through hell with this company and everything that came was damaged. Oh and the address on their paper work is just a MAILBOX.... STAY FAR AWAY FROM THIS COMPANY!!