Winchester Ave, Martinsburg, WV 25401
Winchester Ave, Martinsburg, WV 25401
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As a first-time mover, Sarina made scheduling easy and explained everything clearly. Shane and the team wrapped and transported my furniture professionally. It was done in just three hours! A bit pricey, but worth it
Fast, efficient, and careful! Shane and the crew handled my move smoothly from pickup to delivery. Mama's Movers truly takes great care of your belongings.
Sarina was fantastic with scheduling and flexible when I needed to change my move date. Shane arrived early and handled everything with care. Mama's Movers offers amazing value, and I’ll definitely use them again!
Please don’t use this company! We chose this company for a local move in West Virginia (50 miles round trip). Beware they will quote you a really low price to get your business and then ale their time losing so you end up paying them just as much as any other company. It’s not worth it. Just go with the bigger name company you know you can trust. We rented the UHaul and did all the packing. All the movers needed to do was disassemble some furniture and load the furniture and boxes into the 26 foot truck. Seems simple enough, but these guys are so disorganized that it took them longer to disassemble furniture than it would have taken us to do it ourselves. It took them longer than expected to load up so I was promised an additional mover during unloading so they could finish faster. Well, the additional mover did not show up. They moved so slowly that my husband decided to assemble our master bed on move in day so we could actually go to sleep at a reasonable hour. On top of all this, they actually lost pieces to one of our child’s crib, and were unable to assemble it on the day we moved in. They agreed to purchase replacement parts and come back the next day to assemble the crib. They did come back the next day, but the pieces they purchased didn’t fit the crib. After trying to get the crib together for about an hour without any luck, they had to leave to go to their next job without any intention of coming back. This is completely unacceptable and unprofessional behavior. I contacted the owner who acted like it was no big deal. She stated the parts were in our house somewhere, we just have to find them. The movers couldn’t even tell me where they put the parts! How can she expect us to find them? This is a complete lack of accountability on the company’s part. There also seems to be some sketchy stuff going on with this company. They aren’t registered with the Department of Transportation like West Virginia requires them to be, and when we requested a copy of our signed contract, I didn’t hear back. I will be pursuing other action against this company. No one should be treated like this. We would never hire these movers again. Please do yourself a favor and hire someone else. This company deserves to be put out of business. They don’t deserve your money.
Couldn’t ask for a better crew. You name it they came through. From the first phone call you can tell this family owned and operated business cares. The crew was on time, ready, polite. I would gladly welcome each of back anytime. They cared about the material items and genuinely cared about the clients. I would give more stars if I could. The crew even unloaded in a snow storm, took special care to keep the items safe and dry and not track the weather into the house. These 3 guys are heading back tomorrow to shovel the driveway for us too!! Absolutely remarkable from start to finish. THANK YOU for being the best part of our stressful move!! Recommending you to everyone we know.