Manpower Moving Company

I share my experience in hopes it will help someone out there avoid a repeat experience. The recap: I texted a pic of my piano and described I'd need the piano moved down two porch steps and up a flight of stairs to an apartment, asking for a quote. The owner texted back that they'd do it for $200. I scheduled the move. They agreed to move a recliner for an additional $50. I was wary that I was texting a computer and expressed that, upon which I received a texted pic of who I thought would be moving my piano....an older gentleman with what seemed like a friendly, reassuring face. On moving day, two highschoolers showed up (maybe they were freshman in college? I didn't ask) and did a good job moving the piano and were kind. When it came time to venmo, they typed in the address in my phone and I checked with them, '$250, right?' The one boy looked at me and exclaimed, 'Uh....$375, actually.' I said, 'Oh. He texted me that it's $250,' and he said, 'Uh, let me try to get ahold of him and ask,' and I said, 'Great. I will too.' The owner was not responsive to the high schooler's call nor my texting, and I could see on venmo he had refunded something to someone in the past, so when the highschooler said, 'Just pay the $375 and then he'll get with you and refund you,' I complied (but felt wary). Jay Leishman (owner?) eventually responded to my text inquiry. He claimed I'd lied to him about the size of the piano (even though I'd clearly texted the picture and correctly given the height). He claimed I'd lied about the amount of stairs, though I hadn't. His texts felt rude and I got no sense that he felt any responsibility to honor his bid. I offered the option of at least meeting halfway on the difference between what I paid and the bid (him refunding my $62.50). He wouldn't. I asked him to refund the $125 so that he only collected on what he bid. He wouldn't. He texted at the end that 10 stairs equals a flight, and that's why he charged $100 more than the bid (though he never asked how many stairs in the initial bid, but gave me the bid based on my stating it was a flight of stairs). He still never clarified where the extra $25 charge was justified (even with the $100 extra, supposedly, that still would have been only $350). Maybe he thinks the discrepancy in piano height was $25 more (he claimed I said it was waist high, even though my picture and text says chest high). I hope the details of my experience help you make an informed decision about whether to engage with Jay Leishman and manpower moving or whether to go with a company that will act with integrity, kindness, respect and professionalism on all fronts. Jay, if you're reading this, I think my experience would have been improved had you #1) asked detailed questions on your end in order to give me an accurate bid (e.g. stated that 'a flight of stairs is 10 stairs. How many stairs are included in the move?). #2) The high schoolers should be trained to tell the customers, 'Pay whatever he texted you in the initial bid,' rather than telling the customer to pay an inflated charge without explanation or justification and then falsely claim to the customer that they'll be refunded. #3) I think someone trained in customer service and kindness should be the one handling the texts on the front line and on the back end as well. In the end, I wish everyone the best, I'm grateful for the hard work and kindness of the 2 high school boys, and I hope this account proves useful to those who consider it.

We hired Manpower Moving Company to move heavy furniture from Lewiston, UT to Wellsville, UT. I called and left a voicemail and received a call back within an hour. After that, most of our communication was done via text and my texts were always answered in a timely manner. I also received a follow-up phone call the evening before our move–which I appreciated!

The day of our move, four young men showed up to move our furniture. They were respectful, kind, and worked together as an impressive team! They were strong and enthusiastic and seemed to have a good attitude about the task at hand. We were blown away by how quickly they had our furniture safely loaded into the truck and were on their way to Wellsville!

Once in Wellsville, they unloaded their truck in no time at all and hauled our items to the different rooms that we requested. Also, we had a very heavy bedroom set that had to be moved to the basement and no harm was done to any of our furniture or our home. They also reassembled the furniture that had to be taken apart to be transported.

We were extremely pleased with our experience with Manpower Moving Company, definitely recommend this company and will use them again if we ever have any heavy moving needs again!

After using another moving company and being so disappointed, we used Manpower moving company to move our consol piano.

I appreciated that they had the right equipment and understood how to care for our piano! It was just 2 strong guys but the be right equipment makes all the difference.

It was definitely an easier piano move as the piano was only up 4 steps and into the main entry but they did it well.

I really appreciated the attention to detail, Connor ensured on his phone that he knew right where to go to get to our house. He made sure everything was tied down right and that the wood and lid were protected.

I wish we had hired this company before!

These guys are BY FAR, the best movers out there. Definitely would recommend!

They brought in a 650 lb safe up a flight of stairs through the house and down 12 stairs to the basement. No damage to my walls. They were very patient and put alot of thought into moving the safe without damaging anything, This was not any easy move. Definitely would call them again.