Martinson Piano Moving & Storage

Outstanding?

Update: I have to completely change my review! Martinson went above and beyond to fix the situation. They sent out a new team to pick up the piano, fixed the cracked leg, and returned it within one week. In all interactions, they were extremely respectful and apologetic. I appreciate businesses like this who do the right thing by their customers.
Synopsis of original post:
Martinson moved a family heirloom piano from Snohomish to Seattle today, and it arrived with a cracked leg. They told us 'it was cracked', but did not tell my mother, who was at home in Snohomish when they picked it up, that it was cracked. At the very least, they should own up to their mistake and try to find some way to remedy the situation.

I had my piano delivered and they scuffed my wall badly I wouldn’t hire these guys terrible not very professional very unhappy

They are the best, even when bad things happen.

With a steep incline and lots of steps, witnessing the Martinson team at work is like watching a ballet. They find the best route and make moving an old 800 pound upright or a new 7’4” grand look like a dance.

When the unthinkable happens – a once-in-thirty-five-years piano destroying traffic accident - they handle it with sensitivity and care. When gifting my mother’s old upright to a family was stymied by a traffic accident, Martinson committed to finding an equivalent piano so that the recipient still gets the gift of music. Plus Eric Martinson made time for my husband, sister and me to visit their warehouse to say good bye to our mother’s piano. They get that pianos are part of the family. I trust them with precious cargo.

Yesterday morning I got my new piano delivered by those professional gentlemen.

It was an early 9am appointment. I got a call from Michael half hour before the appointment. He was polite and professionally asked the environments of my house. Then, around 9am, they arrived on time. They did great job to move my new piano to my office room. During moving, they professionally moved the piano on top of some soft carpet to protect my hardwood floors. And Michael (I believe he was Michale) told me some basic knowledge about my new piano, like how to silent the playing and how to close the lid.

I have to say their service was so professional and great. I felt sorry I forgetting to tip those 2 great gentlemen as I did not got any cashes at that time. Definitely I would recommend their service to my friends.