Master Movers LLC of Nashville

This is my second time using this company for my love and they have been so amazing and easy to work with! Cody and Devin where quick and efficient, as well as kind and gentle with my belongings. I will always recommend this company to anyone who is in need of some help with a big move.

Wonderful from start to finish! Jennifer scheduled the move for me and was very responsive. Quote was exactly what I paid. Stephen and Mike were prompt, polite, quick and treated my items very carefully. And Stephen is a dog whisperer. He was able to coax my dog into a safe place after several failed attempts on my part! Would highly recommend Master Movers.

Updated: The lies in the owners response to me are epic. Wow!! If I could give this company a negative five stars I would. This was the most horrendous move I have ever experienced. Let me preface the following by saying that I have moved about 18 times in my life and have dealt with a number of both local movers and national moving companies. This one has been the worst. The woman on the phone asked me how many bedrooms I had and how many square feet, that was it. I was told they would send three men and a large truck. I sold my house and had to be out the day they were to do the move as there were other people waiting to move in. First, they were supposed to be there at 9am and I received a call at 9am to tell me they would be there between 9:30 and 9:45am. Second, a couple of hours into the move they significantly damaged a $1,000.00 bookshelf that was part of a library unit. Each unit runs $1,000.00 a piece and there were five units. Upon further inspection, they damaged a second unit along with scraping it against the wall leaving a large beige paint mark across the top of the unit. Several other pieces of furniture had large scrapes across the wood damaging the surface. It took them TWELVE HOURS to move a 2,900 square foot house that had all boxes packed and minimal loose items to take. The only furniture they had to disassemble were two beds, a treadmill, disconnect washer and dryer and pull shelves out of bookshelf and china cabinet. No packing, no major disassembly. Here is where it gets really good. I had a Life fitness treadmill which is the type you normally find in gyms. They did not disassemble it and left it last to put on the truck. It is not a difficult disassemble, it requires a phillips screwdriver and a crescent wrench to get the top off. At around 6pm I am told the truck is full and they will have to come back for the treadmill and the items in the garage. A little while later I get a call that the first truck won’t go back to finish what was left because it would be too late. So, they sent a second truck to pick up the treadmill and the items in the garage. The second truck gets there and one of the guys asks me if I have a screwdriver. I said “no, not anymore”. The house is empty at this point, I have nothing. They load some of the stuff in the garage and mess around with the treadmill for about twenty minutes before they decide to inform me that they will not take the treadmill. It’s too heavy, insurance won’t cover it, and I have to call someone else to move it, nor do they take lawnmowers that have gas in them. Funny, the guys that delivered the treadmill to my house - there were two of them - didn’t seem to have a problem with moving the thing. That’s brilliant, really brilliant, nothing like waiting till the last minute to inform the customer that, oh by the way, we don’t take this, and we don’t take that. There is NOTHING on their website nor in the quote that they provide that informs customers that they do not take certain items. So, I’m left to frantically try to find someone a 7pm to try to help me move this treadmill out of the house. It cost me $4,000.00 to move my stuff 9 miles down the road. Over $2,000.00 for the move and another $2,000.00 in damage to my furniture. There were scrapes, nicks and bumps on multiple pieces of furniture. I expect a few but not this many. Not to mention the stress of being told sorry, we don’t take that, and you need to find someone else. In addition, they when they unloaded, they just dropped stuff wherever they dropped it. I had smaller light weight bookshelves and a desk that were supposed to go upstairs, and they left them all downstairs. I was not present for the unloading; my friend was at the house where the unload was taking place as I was at the other house dealing with the second truck. I did this same move two years ago from California to Tennessee with the exact same furniture and it went seamlessly with no damage whatsoever to any of my items. Say away, stay far away from this company if you want a stress free and damage free move.