Matts Moving LLC

We moved in August and had a team come from Matt’s. They were a phenomenal crew and the experience was great. They were fast, efficient, and careful. Plus the poor guys had to move everything to a third floor without an elevator but it was more like a fifth floor because the ceiling were so high. It was pouring rain and they didn’t complain once or slow down. Thank you to Chad, Francisco, Chris, Ryan, and Jeremy! Sorry about the stairs and the rain!

I wish I could write a good review for Matt's Moving. After reading such positive reviews, I had really high hopes that I would have a great experience. Instead, I had a frustrating, disappointing, and extremely expensive move. When I started the quote process, the customer service was great. I felt like they understood my move and what services I needed. When my move day actually came, the experience turned bad quickly. The morning of my move, two of the three movers showed up on time. Before they could start the move, they had to wait for the third mover to arrive. The two who arrived on time made it known that they were frustrated with this third mover. Half an hour later, they began. The two movers who arrived on time made the third mover haul all of the items out of our apartment, one of them brought them down to the truck, and the third (lead), loaded them. When I completed the inventory over the phone, I was told our entire move would be 2-4 hours. The loading of the van took 4 hours. In this time, I was never once updated on the timeline. I called the moving company to find out what was taking so long since none of the movers would tell me and was told, "Your inventory sheet was filled out incorrectly and you have more items than you indicated." I completed the inventory sheet over the phone with a rep from their company. I'm not sure how I could have been so far off. If the movers knew at the beginning of the morning that it was going to take much longer, I wasn't sure why they didn't tell me that upfront. I could have been more prepared for the extra time. At my new apartment building, the tension with the movers continued to overshadow their ability to work quickly and effectively. [I later found out from one of the crew that it was his first day on the job.] The unloading proceeded to take another 2.5 hours. During this time, we discovered that one of our bookcases was completely destroyed during the move--so much so that they disposed of it before we could take a photo of it. Another bookshelf's back was completely ripped off and was not recovered. A third was damaged but salvagable. These bookcases were not the most expensive pieces of furniture we had but they still were not treated with the most care during the process. We also had to discover these issues for ourselves and were not told about the damages (except for the destroyed one). Another damage that was beyond repair was for a small table that held sentimental value to me. During the move, one of the legs on a vintage table a friend refinished was torn off and never recovered. We were not informed about the damage and didn't discover this until we tried to move it in to place at our new apartment. This felt deceptive and hurtful. Not only was this move now costing me significantly more than originally quoted, a piece of furniture that I valued was destroyed and no effort was made to inform me or right the situation. After they completed the move-in, we called to discuss the damages we started to find. The after-hours customer service rep was incredibly nice and comforting after a long and stressful day. The move ended up costing an additional $500 over the high end of the original quote and now we had furniture that we needed to replace and throw out because it could not be fixed. We filed a claim for our damages. Three weeks later, we were informed that while the company typically doesn't give damage claims to pieces of furniture made with particle board (the bookcases), they would be able to give us $75. At this point, it had been over a month and my roommate and I were frankly exhausted with this process. While we understood that the bookcases might not be covered under the insurance due to the materials they were made of, the $75 would be helpful in the process of replacing them. However, the vintage table could not be fixed nor replaced. I would not recommend this company to others. Moving is exhausting enough, let alone trying to make sure all of your furniture and other valuables make it safely to their destination.

The guys were always communicating with each other on how to lift and how to properly stack stuff in the truck, etc. There was also a healthy amount of banter back and forth between the team. They did a great job.