Mayberry Moving & Storage

Beware. If you live outside of the Carbondale area, this company will grossly overcharge you for 'drive time' They charged us 4 hours for a 1.5 hour drive. They admitted we had a reservation for 2 men but they sent 3 and expected us to pay for 3. One of the guys spent more time asking us if we would give him items that we told them not to pack because we were selling them than he did working.
One of the worst things was the handling of our items. When they had to take legs off couches or screws out of things, they threw them down in the uhaul floor instead of putting them in a particular place. Our grandfather clock was broken, legs torn off tables, big screen TV broken, so much more.
We provided them with a cooler full of drinks and they made sure to take the remaining 12 with them when they left and threw their trash all over the yard.

They are great people friendly and fair

The girl who answers the phone is half rude half the time, but I'll give her a pass this time because I get it: anything customer service related is a terrible job in this current cultural climate- the company should probably just give her a higher base pay and she'd likely be a dream (especially considering the $150+ per hour, 4 hour minimum requirement). The original appointment was missed due to miscommunication between the team and the service desk so I had to wait another day to complete a highly stressful move. However, in the end, it's the 3 gentlemen who came and completed my move with such consideration and care that saved the day for me, they should also definitely get a raise (or those guys need to start their own company). I didn't have to worry about a single thing and they took great care making sure everything was exactly how and what I needed. 6 stars for those gentlemen, 4 for the company overall.

Very simple process

I had used Mayberry Movers a few years ago with few issues other than a large print canvas was missing. After calling and letting them know the print was missing, they called back 3 MONTHS later saying the picture was found and I needed to come pick it up or it would be thrown out. I felt the item should have been delivered to my home since it was at the fault of the company, so I cut my losses and never picked it up.

This weekend I hired Mayberry again and had an even worse experience. The movers were scheduled for 11 and did not show up until 3. When they showed up at 3, they did not have a truck although I had requested one. At 4, they returned with a truck, loaded my large items and items I had packed and took them to my new home. All of this included the dis- and reassemble of my bed. While unpacking, I bumped into the bed and the slats under my mattress fell to the floor. I contacted Josh, one of the movers, and told him about the incident in which he apologized and said he would come back and fix it. Hours passed, Josh did not reply to my most recent texts about fixing the bed and I am unable to sleep in my bed because the slats will not stay on. Would not recommend & will not be using them if I move again in the future.