Mclaughlin Transportation Systems

Highly recommend for any type of move. I personally used for them for a move from MA to NH and the experience was smooth from start to finish! Great customer service and great prices!

While the company itself is great, I had a terrible yet brief experience with a coordinator. By the name of Lori Bellavance. Extremely rude and short with me. And it was so off putting and bizarre because it was unwarranted. I don't go out of my way to write reviews but she was so egregious I felt the need to. Please work on your customer service skills Lori.. you are doing a great disservice to the company you represent. I will continue to use McLaughlin as I have business to conduct, but I will not do so under your presence and recommend others to do the same.

Packing team was a wonderful bunch! We got the impression that everyone wanted to do their very best work. Everyone was courteous and careful. This would have been a 5-star review if not for the delivery team and some damaged items.
- Our packed items were sealed with brown tape, unfortunately they didn't paper-pack all items and the tape melted into/bonded with many of the surfaces.
- They wrapped the furniture in blankets going ONTO the truck, but unloading, they scratched and broke corners on different pieces when setting everything on top of each other at the destination. Why not be careful all the way? Wood on wood scratches when dragged!
- A high quality solid wood bed frame split with the pressure, as screws were placed in it uncentered. Very disappointing.

The delivery team was the driver and two young men, one of them fell twice due to exhaustion, and they were not wiling to unpack anything claiming that it would make them 'have to work late'. There was so much complaining that I just let them go.

Overall, the use of packing paper was excessive. For example, I found 2 pens (the cheap kind) wrapped in 3 large sheets of paper. Some boxes were 80% paper with unbreakable items in it. This was a recurring situation. Such a waste of resources! (Thankfully, they are picking up the packing material in a few weeks.)
The 'parts box' had two little packets of screws (most screws remained in the furniture) and the rest was spices (for the kitchen) and trash.

Also, they literally took things from the rental property that CLEARLY were not ours: turnplate from the microwave (???), piece of the dishwasher rack (one of them wad packing clean dishes from the final load), shelves that they had taken out with the clothes. Just hoping that we can get it back to the owner somehow...who does that??

The rating is largely based on these details, the understaffed delivery team & damages.

I DO NOT recommend this company. We have moved many times and this was our worst experience with an interstate move, from NH to PA. From the lack of price transparency, the damage to our furniture, the poor customer service and poor planning on McLaughlin's part, the move was a disaster. The day of the move from a 4 bedroom house, McLaughlin scheduled a small truck with a driver ( who informed us upon his arrival that he could not move anything) and one person to move everything. The customer service person, Lori, had to come out to the house to assess what was happening and try and find more help. They had agreed to pack certain items- but did not bring any supplies. Our furniture was placed in storage for 3 months, and arrived at our home with significant damager. Despite the additional insurance we paid for, McLaughlin is only reimbursing us a small percentage of the total damage. DO NOT use them, Save yourself the aggravation we have gone through.

This is my second cross-country move with Mayflower/McLaughlin, and I recommend this company enthusiastically. They had the best prices, offered a containerization option so that all my items stayed safely together for the whole trip, and provided responsive and reliable customer service from the initial estimate to the on-time delivery. Eric G was so helpful with the initial estimating and planning process and even brought me packing boxes and supplies for things I was packing myself; he was totally dependable and stayed in touch from start to finish. Lori B was great in admin and scheduling, and very accommodating to my timing constraints. The packing and delivery crews were very careful and helpful. I know so many horror stories about movers, and I’m glad to have a good experience to report to help others deal with what is usually a very stressful process. Thank you, Mayflower!