Meaa Movers And Junk Removers

This owner Edgar is threatening legal action for his own employees being late, damaging my things, not working while on the clock, having their phone “die” and not be able to find my place for 1-3 hours, and to pay additional fees and services that I never agreed to via text, phone, email, or verbally.

Let me be clear: I have used their service for 7+ years and loved them. And now this guy has the audacity to threaten legal action for me to pay fees which were never disclosed, mentioned, and never agreed to.

Here is a snippet of why I am so upset:
- rescheduling 2x
- being late day of move (10am turned into 12pm, 1pm, 2pm and finally 3:30pm)
- movers were slow (some times not working at all on the clock)
- movers damaged many of my belongings
- I had paid $50-$100 for food and drinks to help them have food + energy to keep moving & working (my own pocket!)
- movers did not have extra boxes as requested (and promised per text)
- no notification was given ahead of time for any extra payment for gas / mileage / extra day charges (as it was assumed they would have been there early AM)
- movers were sitting around at times not work / packing
- 30-60 minutes of time was spent eating & drinking (I was ok with this as I thought they needed food and drinks, and energy to keep moving. I assumed I wouldn’t be charged for this additional time but I was)
- every other time moving Edgar + another mover did an exceptional and fast job. Well worth the time + money; this time was the worse experience ever
- it is not my responsibility to have the movers have their phones charged and have directions to get to a given location (they never charged it despite me offering to charge their phone)
—- their phone was dead and therefore the reason for being late was “not having directions”.
- I had 2 different movers willing to help me, with lower quotes, faster response time, and ability to do everything as requested and extra helpers

I have no income or job at the moment. I offered to negotiate a way to pay them back after I get employment. Instead, this guy messages me and threatens legal action for not paying.

Who pays for employees who don’t work, can’t do their job, arrive to the point where you can’t return a U-Haul you rented yourself, and can’t use common sense to buy a cheap charger at a gas station so you can recharge your phone?

Your customers are not responsible for your negligence or incompetence, or the negligence and incompetence of your employees. It’s your responsibility as a manager and business owner.

I DO NOT RECOMMEND THEM NOW OR EVER AGAIN. I suggest anyone who has had a bad experience to report them to the BBB (better business bureau) and report them for harassment, threatening their customers, and scamming for requesting their customers pay an excess of fees never disclosed to them or agreed upon. This is an illegal practice and is especially not how you treat a customer of 7+ years.

Seriously you can find almost anyone with cheaper rates who do the job better, faster, and reliably.