Medved Moving & Storage

Unless you want to pay more than you’re quoted and wait hours on a moving company to arrive with your belongings, look elsewhere for your move! I hired Medved Moving and Storage to complete a move from Uniontown, PA to Pittsburgh, PA. The loading was scheduled to take place in Uniontown on 10/1, and the unloading was set for 10/2. When I called to obtain an estimate for services, the woman quoted me $120/hour for a 3-person crew. She estimated that it would take 4 hours to load and 4 to unload. Because the move was greater than 40 miles, she also said that I would need to pay a 2-hour travel fee. Also, there was a fee for fuel and a fee for keeping my things overnight. I was satisfied with this pricing, and booked their services. There was no formal paperwork or written quote, so I called several times prior to the move to confirm the details of the transaction. The details remained the same with each call.

When the crew arrived, there were 4 guys (instead of the quoted 3). I asked the lead mover about the difference in price, and he told me that a 4-person crew was $150/hour. I didn’t really mind; I figured it would make the process go faster and that the difference would probably balance out. The movers were on time in Uniontown and loaded our house carefully and efficiently. When it came time to unload, however, the movers were 2 hours late. After getting the run-around from the owner/office staff about estimated arrival time, the movers finally arrived and unpacked our items quickly and efficiently.

However, when I was presented with a bill, the total was approximately $300 higher than anticipated. The loading took 2.5 hours and the unload took 1.5 hours. I had anticipated having to pay for these 4 hours plus the 2-hour travel charge the that was originally mentioned, the overnight fee ($150), and a fuel charge ($40-something). Running the numbers quickly, I expected the total to equal $1,050 (7 hours at $150/hours) plus the fuel charge. My bill was for $1,377.

When I asked about this $300 difference, the lead mover explained to me that we had been assessed a 2-hour travel charge for the drive TO Pittsburgh and ANOTHER one for the drive home. I told him that the woman at the office quoted me for ONE two-hour travel charge, period. He explained that their charges began from the minute they left their office in Hopwood (which, using his calculations, resulted in an additional 2-hour charge). I, again, explained that no one explained that to me, and that I had been told that I would be paying for the moving, a (just one!) two-hour travel fee, the fuel, and the overnight charge. The lead mover explained that he would need to talk with the owner.

He left the house and called the owner (Bill) who requested that I call him personally. I did. I have never received such poor customer service or encountered such a rude, disrespectful business owner in my entire life. Not only did the owner talk over me for half of our conversation; he also repeatedly asserted that his employee would not have quoted the pricing incorrectly and that I must have made the mistake.The owner completely refused to acknowledge the possibility that his employee quoted the pricing incorrectly.

With the lead mover standing in our living room for over an hour, a crew waiting in the truck, and a house full of stuff to unpack, we felt like we had no option other than to pay the $1,377, even though it was absolutely not what I had been quoted. So, in the end, I paid for an extra 2 hours of driving (at the exorbitant price of $150/hour) and wasted 3 hours of my day-- 2 waiting for them to arrive, and 1 being barraged by the owner on the phone. Needless to say, all of this occurred without the slightest hint of an apology from the business owner.

I do not recommend that anyone hire this company, but, if you do, be sure to get your pricing IN WRITING. Otherwise, I’m sure you’ll be owing more than quoted, just like we did.