Merchants Transfer & Warehouse Company

Company needs to improve the communication with the customer after pickup. Scheduling leaves a lot to be desired. I was promised delivery within a one-week time frame following pickup. When I called to inquire about the delivery date, no one at Merchants had any information regarding the delivery date, and no information was provided on the portal. Delivery ended up being 5 days late! The upside is The contract awards the customer $100 for each day the shipment is late.
Staff was very friendly and helpful for the most part. Drivers at pickup and delivery points were very professional and and did a thorough job. Lance did a great job of communicating with me regarding arrival times.
I chose to pack my belongings at a significant savings.

Merchant Transfer & Warehouse did a great job with what was a complex, long-distance move. Karen Boulton was tremendously helpful and was attentive throughout the entire process. Everything was well-organized and things went very smoothly. I would recommend them to anyone making a move.

We have made 2 moves with Merchants Transfer. Would recommend highly that you talk with Karen Boulton and let her handle everything. She handled both of our moves with no hassles. Hope we don't move again but if we do Merchants will be the only call. Very courteous and helpful staff.