Metropolitan Van & Storage, Inc.

Benicia
4.2
based on 20 reviews
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Contact Details

5400 Industrial Way, Benicia, CA 94510

170720250**

metrovan.com

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Metropolitan Van & Storage, Inc. Customer Reviews
Madison Loten
14/06/2024
Review:

Update:
Changing my review because upon arrival we discovered a considerable amount of damage. I was more shocked at the fact one of the movers put a bottle of steak sauce in a random box with my $280 winter coat which is now covered in steak sauce (not sure who had the idea to put a breakable bottle with a coat). A coffee table, desk and multiple picture frames were broken beyond repair and a bunch of smaller items (like the dog food bowl stand) were also broken. Another major issue is the fact I explicitly asked the movers packing up to use the zipper ziplock bags and label screws/bolts etc, they did not use them and now we are missing a ton of hardware. It also appears that someone opened our stuff along the way as we discovered multiple smaller items that do not belong to us in one of our boxes.

Original review:
Used for a military move, the crew was friendly and efficient, they took about 7 hours to pack our apartment completely. They did cause a bit of damage but they helped us with the paperwork to cover the scratches and chipped paint. Good communication and easy to schedule.

John Norlock
07/05/2023
Review:

Great place to work with

Rodney Parsons
10/03/2023
Review:

Hailey was very pleasant as I had to go across the scale twice to get my weights good . Thanks from the soaking wet Heyl driver .

Dreamarrow
26/09/2022
Review:

Metro Van & Storage, MT View, CA, provided expert service from estimate to details and customizing to actual move. They provided transparent pricing and we had no 'surprises' at the end. All went smoothly. We confidently recommend them to others and will use their moving services in the future.
Dr. I.J.Brown

Michelle Mellon
11/06/2022
Review:

From start to finish our local Atlas representatives--Metropolitan Van & Storage--made what was a stressful out-of-state move (to a home we purchased sight unseen) a much less stressful process. Our in-home consultation with Elizabeth was quick and efficient. The logistics coordination and communication with Elyssa was excellent, particularly when the closing on our house was delayed and our stuff was ready for delivery 2 days before we received the keys. She went above and beyond to figure out scenarios and a final solution that worked for us, another client, and our driver. Our driver, Brian, was personable and eased any concerns about the handling, transport, and delivery of our household goods. My only complaint is that I had an email issue with both Elizabeth and Elyssa where I consistently got error notices that my messages were delayed and then cancelled. Had to set up an online fax account to get around this which was a bit annoying, but only for the initial paperwork. Would definitely use Atlas for our next move and recommend them to others.