Middlesex Self Storage

It took me a while to write this review for a few reasons- one being that I needed to ensure I got my money back because trustworthiness is not something I would equate to this company. They employ people like Jill- who are rude, condescending, manipulative liars. I had been a customer for years but I am glad we are done with them. She would say one thing while in person with me then act like she didn't say anything at all causing confusion and frustration. Then when I asked to speak with someone other than her (who gave me conflicting stories like she was new and she wasn't, and paperwork was lost then thrown out) she gave me her email she didn't let me speak with anyone else! She straight up lied saying that she was giving me the email for her manager. I knew something was off because the email 'from the manager'- had no name and contact information and was very emotionally charged attacking me and my husband. When I inquired who I was communicating with- the communications stopped. I was I was finally helped by a woman named Norma- who was covering a different day and I am glad she was that day because she finally let me put this issue to rest. I would just be wary and also don't expect good customer service. Cheaper isn't always better.

Ok so I am giving Middlesex self storage a 1 star review because I can’t give them 0 stars, due to the incompetence and rudeness of the office workers and the the absence of a management who does not respond to emails , complaints, and any other problem associated with this property. I am willing to accept certain issues that are beyond the control of employees who have no power or say so in the day to day services but to be talked to in a way that is unbecoming of a respectable adult is ridiculous. I would advise anyone who is reading this to look for a more reputable storage facility in the local area who are offering units at lower prices as well. Also the statements that the units are temp control is false. I have about 300 books from my collection that is ruined and now have to be replaced due to this and the storage unit refuses to reimburse me for them( the books value is over $8,000 dollars) at current value and some of them are never going to be reprinted. Thanks people of Middlesex self Storage. You guys are the worst

I have been a customer for almost two years and never had any issues. The storage facility is clean and safe, temperature of the climate controlled units was always adequate. The front desk lady is very helpful and straightforward. The rent wasn’t raised for the amount of time I had the unit and I got my deposit back right away after I moved out. I will definitely return if I ever need to.

They are always going to talk to you and hear you out with whatever problem you may have is run very well and the staff is very polite thank you Self Storage thank you Jennifer