Midgard Self Storage

I wouldn’t recommend very unprofessional and unorganized

Quick, great and amazing service by KESHA! She got me in a new unit in less than 5 minutes over the phone! 5 star experience!

Their insurance is a huge scam. Had to make a report about theft because their employee broke into my unit (it's on a police report as found out by detective) and left my unit door open. Insurance says it's theft and not burglary. They don't cover theft. It's also pretty weird that their insurance adjuster had to reach out to the manager at midgard, and the manager on-site lied to protect their employees.

Management will not answer the phone. They will not respond back to text messages, phone calls or emails in a timely manner. I have a serious situation, and nobody is doing a thing about it.

Legal action is a must for these criminals!

I've been with Midgard for a little over a year now. Never had any problems until recently. They are not 24-hour access, That's an extra fee you have to pay.
Long story short, one of their employees cut my lock to my unit and stole a few things. It's been very difficult to contact someone who's a manager or in a position of power because it's almost 100% virtual, and the local phone numbers that they have are routed to a call center. My unit was broken into, I had to find out a month later because I don't visit it often. I called Midgard only to be routed to their call center and told the manager will get with me in a few business days. When a manager or somebody contacted me, their only response was to call the police and the police would be my point of contact. They offered no help to mitigate the situation. I pleaded with them to check the cameras and talk to the employee responsible because I just want my stuff back. They would not listen.
I had to call the police and make a report. This is a serious situation, and that's how they treat customers. The detective has been going back-and-forth with Midgard, we THEN found out all the tapes have been deleted because it's been past 30 days. I'm not sure how many employees work there, but every time I've been there, it's been the same employee. There is ZERO accountability. The employee has free reign to do whatever they want without any repercussions. You think being gated with special codes to go through the gate and door to your storage unit with cameras, it would be a safe location, but it is not. It's only safe from outsiders and not from Midgard employees.
I pay a premium price to have stuff stolen from my unit. Gates, codes, and cameras don't mean a thing.

Nice looking main office. Facility is polluted with insects. Every time entering the unit, spiders and giant roaches were present even after spraying my unit with insects repellent and killers. Ridiculous pricing, operation, and staff. Was harassed by other customers as well as management, accused of blasphemous actions, and charged for options that weren't available. This place is absolutely terrible.