Midgard Self Storage

I went into the office to buy boxes. This location has a 'Virtual Assistant.' I can deal with that. I push the button and a very pleasant woman pops up on the screen. I tell her what I am buying, she gives me a total...there is nowhere for me to swipe, tap or insert my card. I have to tell her verbally. Now, luckily I was in the store alone. But, what if I wasn't? The whole store would hear my card #, exp date and CVC number ??
I was alone...I told her my number. I felt so uneasy. I really should have left. My card did not process and said this had happened earlier that day with a customer.
Luckily Micheala walked in and I told her I was having problems. She helped me, meanwhile the virtual assistant reappears on the screen and sees I'm with an employee on property and says goodbye (again, she was so pleasant). I told Micheala how uncomfortable the process to have to call out my cc#. She was super apologetic and agreed that the system needs tweaking (but I am sure it is completely out of her control). She took great care of me. I wish I could give her 5 stars, because she was great. The process of paying with the Virtual Assistant is absolutely horrible, and puts their customers at risk. There really should be a way to swipe a credit card...so be aware of this if you plan to purchase boxes or pay if there is no human around!

Quick and easy great customer service

Just got off phone with Donna from Midgard storage. I had a pretty disappointing misunderstanding with Midgard and Donna reached out to me to find out the situation. Within a few minutes she had a solution that worked for us and had them happy too. Donna was very pleasant and understanding. Without her help I would probably not be a returning customer but now I will. Thanks Donna?

After 4 years we went to move out at end of Jan 23,was told we Had to pay another month,forced,after the take over by Alliance who kept raising the rent Every ? 3 ? months! They refused to refund the 207.00 for the Xtra month they Forced us to Stay! My Items were Damaged by Rats!.Priceless irreplaceable Family Items which Insurance will only cover 500.00..compared to 1000's in damages! Alligator Skulls were Chewed through so that bad the Fake eyes and teeth rolled onto the ground as I heard my Grandaughters scream,just slightly louder than my own! Dont rent here unless your items are All STAINLESS STEEL AND YOU DONT MIND RENT INCREASES EVERY OTHER MONTH..OH and be prepared to move out When they Allow you to!
I had Already Called and had been IGNORED! Photos coming!
Rat Pee Stains etc.,More Pics Coming.So Nasty I can barely take Picture..If you have the bank account or card where they take the rent from.. Don't bother calling....just reverse the charges on them.
To the Management ...for February you should have refunded charges since we were Forced to stay another month! You had email address for contact and ignored request to move When we Chose..and owe us a refund for the month paid against our will when we wanted to leave at end of January!
Don't know how you paid these Positive reviews,but they are Fake !
This is the WORSE STORAGE company Ever!!
Don't use them!!