Mill Creek Self Storage

When I went to Walla Walla Self Storage Krystal King was super helpful. I had a million questions and she kindly and patiently answered every one. She took time with me, responded to emails right away, was generally a dream to work with. I chose Eastside Self Storage because it is fairly open, and well securred.

Hidden fees and workers have bad attitudes.

The facility appeared to be very clean and the person helping me seemed sincere. However, I requested a refund before taking possession of the unit because:
1. I rented the unit online and while I was completing the contract (you rent the unit and then sign the conttact), the person IMMEDIATELT called and said, 'I see you didn't purchase a lock or insurance from us.' That's correct. She then said their doors require a specialized lock and it might be easiest to purchase from them. Turns out, their doors work with regular locks. Because the call came so fast and it involved me buying more things from them, it felt predatory.
2. When I got to the facility, I couldn't find the office, so I called. 'Oh, I forgot to mention that the office is down the street.'
3. When I got to the office I was told that they need a copy of my license to have on file. I mentioned that my license number and DOB were provided
4. She again mentioned proof of insurance is needed (one has 14 days to provide that) and asked if I had that with me. By itself, that's understandable; however, the way it was asked/handled was frustrating/I get it...insurance is our friend!

At the end of the day, what frustrated me the most was all of the, 'oh, and...' items like purchasing one of their locks, purchasing their insurance, and requiring a photo ID on file (in their defense, that's probably an industry standard). And, all of this was after me renting the storage unit online in order to avoid this very kind of experience.

I'm giving three stars because I may have been having a bad day, they might of been having a bad day, and the facility does look very clean/well maintained. For my part, though, I'll store my items elsewhere.

Had a wonderful experience, fast,friendly and Maryah was very helpful and answered all our questions.