Mini Mall Storage - Brighton

Pleasant people (Cassie was wonderful especially) willing to help and go the extra mile. Clean facility. Easy process will use again if needed in the future.

Reply: no, that is incorrect, Mini Mall Storage prices are much higher than the surrounding area, in some cases $65 plus and this is not including mandatory insurance because most places do not require the renter to carry insurance, that should be the discretion of the renters, not the company. I don't care to insure the stuff that is in the storage unit I rent. The facility already had cameras and key code entry, I don't care about anything being fancy, I just need a place to keep my extra stuff. Yall decide to make all these changes then charged the customer for what you want. That's the equivalent of you going to get new tires on your car, so they give you new tires, then put on new rims, breaks, calipers, and vinyl wrap your car. Then charge you for it. It's not right and like I said, yall are going to run this Storage in the ground, this will be the third rate hike in a very short amount of time. I will be leaving and will also spread the word not to use yall, this is a rip off company that preys on their customers instead of cares for their customers. I also know other long term renters leaving your company for the same reasons, this is a small town. Word of mouth speaks loudly.

Do not use, they increase prices almost every six months. Price hike was again raised, this time it's at 150 percent from the original amount I started with, been renting from them for years, every since APC sold to them, it's been price hike after price hike. They also force you to pay for an insurance that is not required by law. They love to raise their profits, they claim its for safety and security, but I've seen no changes.

Have always had good service in the 5 years I've been there.