Mini Mall Storage - Brighton

UPDATED!! In the review posted below dated Dec 6, 2021my rent was $145. Today Dec4,2023 Im paying $195.92. Most would think $25 a year isnt a bad increase...it chaps my hide that im forced to pay $19.99 a month for insurance i do NOT want, $3.99 for payment processing fee $5.99 administration fee and $10.99 facilities fee. On top of my regular rate. When there is NOT one person onsight ever!! If you leave messages no one returns your call. The facilities are not kept there are 2 broken door next to my unit and have been that way for months. You can NOT pay in cash.The review on their website are from when APC owned the property. If you can rent anywhere else I strongly suggest you do. I have now been with them for 5 years (APC for 3) As soon as i can get out of there Im running. ( my first review dated 12/6/2021) ******I was with APC mini storage for 2 years my second time to have a rental unit at the Brighton location on Old highway 51. All of APC sold out to another company they are now calling it mini mall storage. They used to be a 24-hour facility now they are open from 6:00 to 10:00 p.m. which makes it very inconvenient for some people I believe in myself included. The place is not as clean as it used to be just broken glass I've driven through there and seen mattresses leaned up against the building it's just not what it used to be there is never anyone on staff on location for normal business hours you have to go to the Covington location if you have any problems or need to pay your bill. I believe it is so their insurance rates drop they are now charging you $20 a month on top of the rental fee for mandatory insurance currently as of today December 6th 2022 I am paying $145 for a 10x20. I prepaid my bill in October for the month of November and because of their access machines to enter the facility I was denied access for 4 days and could not get a hold of anyone called and left several messages asked about a credit when I went to pay the next month and still have not received a phone call or a credit. My storage as I said is in Brighton I have to go to Covington to make a payment every month because they do not accept prepaid cards. So I've been in the Covington office a handful of times they are not overly friendly they look like they're bored to tears I've just not had a pleasant experience since APC sold to many Mall storage I feel as though they're doing everything to cut every corner that they can to make money and not worried about pleasing the customer. I would recommend this place as a convenience of lovation but not for the hours of operation or the overly friendly helpful staff nor the fact that you have to pay insurance on top of paying a high rate for a storage room I feel with all that insurance that they have you should have 24 hour access.

We have used APC Brighton for years! We are actually calling tomorrow (today is holiday) to see if they possibly have a unit available! The convenience, cleanliness, and sweet hometown customer service deserves every bit of 5+ ⭐️⭐️⭐️⭐️⭐️