Mini Mall Storage - Jonesborough

Patsy and Josh are amazing.. go see them if you need storage

Mini mall in Jonesborough TN all in all worked out ok. We had a couple hiccups, but it seems to have all been worked out. I'll give that to Justin for his help. It was a very clean and convenient location.

Julie is amazing.She goes above & beyond to help customers.

Update: Julie reached out and was extremely kind and helpful. She explained they’ve had some staffing issues and she apologized.
I am satisfied with the outcome of my call with her. She is great!

Beware: do not do business with this company.
They are the absolute worst. They have billing issues every single month, don’t return phone calls, don’t even read their emails and if they do, they never respond. They constantly lose staff members and “managers”.
It’s been a complete wreck of a situation since day one when they told me I’d have immediate access to my unit so I had people drive all the way to TN from NC (weeks after paying full price for my unit) to help me move and the gate code they gave me DID NOT WORK.
As I mentioned before- no one answers the phone or returns calls so the trip for my help was for nothing. It was days later before I had access. Then they harassed me on vacation over getting a document electronically signed, reaching our every morning basically demanding I sign it immediately. For the last three months (technically four months now) my bill has been jacked up and it’s near impossible to get it fixed.
I’m so tired of dealing with this place and their lack of customer service and attempts to scam more money. I work a lot and need help moving stuff so that is the only reason my things haven’t been moved somewhere else yet.

Fantastic experience working with Justin at MiniMall Storage...we had a slight hiccup on our initial drop off and Justin came right out, was incredibly helpful, resolved everything in the blink of an eye. Unit is clean (brand new), location is easy, site is secure...overall great experience. Also, unique to the area...they have drive through units (can access from both sides).