Mini Mall Storage - Kingsport

Got this storage parking space a couple months ago for a truck that I bought when I needed somewhere to store it. Went today to make sure it had enough antifreeze to keep it from freezing. My access code didn’t work. I called figuring that it would be an easy fix and was told that I have to drive to Jonesboro during the week to show them my ID to get access. Hopefully it doesn’t get a little colder than predicted tonight.
Update. I talked to a very nice lady who was very thorough in fixing my code and explaining what went wrong. I have yet to make sure that it works but i believe that it will.

Very nice a little pricey than what I was quoted

Great units, very clean, friendly staff

We had items stolen. Had to constantly call them to get them to check the cameras. By the time they did they stated too much time had passed and the cameras don’t go back that far. They did not care. Showed no effort what so ever. The gate is wide open because it’s broken quite often and an employee there told me that the cameras are fake. Wrote to their corporate office, maybe they will care about how their company is being run.

Response to the Owner who wrote a response to my review but didn’t bother to call us when this happened. Yes, your employees talked to us several times because we had to call your employees because they promised to get back to us but NEVER once called us back! Your employee Told me that it was too late to see who took the boards because your employees waited so long to check the cameras. It was also one of your employees that told me some of the cameras are just for looks. They don’t work he said. You would think as an owner you would care that your employees are providing good timely customer care and maybe you might even try to provide it yourself.

Very nice place. Excellent service