Mini Mall Storage - Olive Branch

Mrs April is doing great things inside and outside of the store she need a promotion

Reserved my U-Haul a week in advance and still had issues when picking it up. My reservation was scheduled for 8:30 on 10/12/24. On 10/11/24 I got a call from the center confirming my appt and they let me know if I was running late to give them a call. I showed up to the store before time and still had to wait an hour.

At 8;40 no one was at the location. Called for assistance around and spoke with to Tia who was very rude. She said the the person opening the location would be there in 10 minutes and then hung up. Now, its 9:00 AND no one has showed up I called again and the lady got an attitude talking crazy to the point where I was about to go and see her. FACE TO FACE. I had to calm down and remove myself from the premises for a while.

Long story short a young lady showed up, said she didnt even know why Tia aka dumb a gave me a 10 minute eta because the young lady knew she was coming from Hernando MS, to Olive Branch MS.

BUT NOT ONLY THAT, when the employee who was late finally showed up, she gave a horrible excuse about what she did the night before (kids game and husband out of town for golf tournament-- which i cared LESS about) but forgot to leave out that she showed up to work with Alcohol on her breath. She then apologized, said the lady I spoke to who is named Tia was a horrible person and then gave me a '$78.00 discount' which didnt help much considering now i was an hour behind on moving. She also tried to make me feel some type of way by giving me this discount saying it eats into commission which- they shouldn't worry about and focus on retraining their crew so they can actually make more commission. Due to their negligence I actually didnt finish moving until 12 am that night. I waited at the Citizens Storage for an hour and a half before someone got there. By the way, the lady who had the attitude drives a maroon car, and the young lady who assisted me with alcohol on her breath had a white SUV. They both float between locations per ms.white SUV.

Im sure they think I forgot about my horrible experience and hoped i didn't review them on google but I definitely didnt (: next stop, BBB and U-Haul directly. Don't rent with a 3rd party, especially this one. I spent over $700.00 on that U-Haul and the service was HORRIBLE!

i’ve experienced other storage unit businesses and this one by far is the best. tom and the other employees we’re so incredibly helpful. i got a great deal on a 5x10 and they did not try to upsell or get me to rent a unit i didn’t need. tom guided me through everything and made sure i was set for the future. i really appreciate these guys. they saved me from a lot of headaches. thanks citizen storage. i will definitely refer people to y’all.

Booked my unit online. The employee took the time to explain everything to me and I was even able to return my uhaul onsite. Professional and convenient

Came in wanting to purchase a storage unit and Uhaul. Tia was excellent help breaking down how the storage works; the ins and outs on how to access my unit. I would recommend this location and Ms. Tia