Mini Movers 757

So dishonest, he even false advertises BBB accreditation on his website, with a D+ rating. I doubt that fake customers and liars just want to ruin Reginald Geth...

Loads everything on the truck and then tells you that you owe more money. I hate to give a bad review, but as a business owner having used Groupon services for my business, I am going to be honest. First off, as a consumer I am well aware what the fine print on the deal says, and it would have been well within the guidelines for my husband and I to use two Groupons. 1) My husband and I could have purchased separate Groupons since it said one per person, 2) You have two separate moving companies listed on Groupon 3) it does not indicate anywhere that it is one per house 4) We were charged for a separate move and given a separate receipt. Instead of arguing with the man, I simply paid, because there are better ways to deal with this sort of thing. First I was sent a blank quote, this was after I was quoted $400 for 5 hours to be split into two days, then charged $420. I told him how big the unit was, he claims I did not, even though I talked to Reginald via both companies mini movers and apex. I have record of both numbers via text. Me asking him for quotes, him saying he would send it, only to never do so. Then when I finally talked to him at apex, mind you I never given him my email on that call, the blank quote appeared with the apex heading, this is how I found out it was the same man. I still remained pleasant. The first day, every thing goes fine. We paid, the $420. Next day, he come back with more people and after he gets everything on the truck he tells us we owe him an additional $320. Why wouldnt you tell us this before you come, start and let us make the decision whether we want to pay you any more money? Or before you left? There are ways to do business and then there are ways to not do business, that is not how you do business. I feel sorry for anyone else he has done this to. I am definitely going to be making some calls, because that is not good.

The response from the owner is incorrect. We did not have a full load on the first day, we had a couch, washer, dryer, fridge and very few boxes. As I informed you, everything you say is being noted as our community is under surveillance, so thank you for once again not telling the truth. If you dont believe me, please feel free to pay our community a visit, the signs are posted every where. I will gladly be taking notes of these lies, along with the other lies you sent me via text.

Why wouldn't you discuss the 'price upgrade' one you supposedly learned on the move day that we wanted to split the move. Gee, you didn't because you already knew.

Why would you bring 3 additional people, when we didnt agree to that?

If what you're saying is true, wouldnt that require a new agreement be made, prior to your arrival? Not some mystery number pulled out the air based on what?

You didnt discount us, you charged us $740 for less than 4 hours of work. How is that a discount? So you're saying that the regular amount is $1140 for 4 hours? That doesnt even line up with the information you gave me regarding your hourly rate of $92.

I may not get a refund or have any resolution. But there is a reason why you have to resort to these types of shady practices and it is because you're not actually successful in your business. What kind of business sends a blank invoice on purpose? What kind of business is run by the same man under two names in the same area offering the same services. That isnt branching out. How many times have you rebranded?

In the end I can find comfort in knowing that you HAVE and NEED to resort to this for my little $320 in order to stay afloat. This is all you will ever be, because at your age sir, this is all you are. And if you've been in business for '50 years' as you boast. Yet you haven't set the moving industry on fire... you're not doing something right. I find great comfort in that.

I used Mini Movers 757 to facilitate a move, this company also operates under a name Apex Direct Movers. The move was a complete disaster. It appears to me that the owner of this company is operating under two different names Bob Ozark and Reginal Geth. On Friday, 11/17 I got a call from two numbers and answered the second and it was Bob Ozark. He said he was ready to move me Saturday and that he could do it on Sunday if I was willing to work with him for less. I spoke to Mr. Ozark in my home for about half an hour. I told him about my reservation with moving companies because in the past I had tried this same process and was not satisfied and it ended up terribly. He scheduled the move for Sunday evening but said that there may be space on that day to get me taken care of. As promised at around 4:00 they showed up and were getting ready to facilitate my move. Once the moving truck backed up to my home two men got out and came in and one asked 'so what are we doing'. I showed him everything and we went upstairs for the few items that were up there and he said 'yea, these have some weight to them. He (the other man) is not going to be able to get this down. You think you will be able to help me get this down?' To which I responded no, and then he said he was going to have to call his brother (another worker) to help him with the move. Then he said that he was not going to Richmond tonight and wanted to know if they could deliver the load in the morning. I told him no again lets go call Bob and get this situated. I called Bob and he said that there was a different crew to come in to drive the load to Richmond and unload it, he also mentioned that he was coming back with another worker to help with the load since the older gentlemen could not lift much. So after the complaints the two guys their eventually got to work and the third person showed up and they began making progress removing items from my home. During the move the workers broke my 15 gallon fish tank as well as damaged my walls. I led and noticed the truck was not behind me but wanted to get a head start down the road to get my new residence ready. I arrived about 8:15/ 8:30 and got things straight on my end. At about 9:15 I called Mr Ozark to get his ETA to see where he was at. He told me he was in Newport News with my things and said that he was going to deliver them first thing in the morning. This made me extremely upset because he misled me in his original comments to think that this move would have been completed that night. Then he made excuses about his team, I finally had heard enough and told him to just get the truck to me and that I would get people to unload the truck myself (which I did). He then told me he would get me my things on the road and that he himself was on the way with my things. I waited a while and then at about 11-11:30 P.M. I began calling agin. After many unanswered calls I then reached out to my local police department because I had feared that they had ran off with my belongings. The truck with my belongings pulled up to my apartment at 1 AM with a different crew than had loaded my truck. I looked for Bob Ozark and he was no where to be found. Since this unload I have been met with unprofessional behavior by Mr Ozark. He called the next day looking for his payment; he demanded I pay using a card and I told him that I would not, but I would put a check in the mail for the services rendered.He has threatened me if I did not pay by saying that his employees would not be happy with me if he had to tell them that I did not want to pay them. I realized that I am indeed missing two boxes of clothing. I have reached out numerous times to ask for these items and have received no response. He will not answer my calls and will answer when I call from a different number. STAY AWAY FROM THIS COMPANY!

The movers were very polite and professional. They organized my furniture into my storage unit to my husband's specifications. We were pleased with this moving company.

Robert I was waiting for you to response let's start with the first appointment you advised my wife you would be there at 9am You didn't arrive until after 7:30 on top of that you try say you call with a 2 hour window but you were 7 hour late then you post about slander and defamation understand nothing is false or from a third party I send you the definition on phone and will be happy to send it again. Now about the table first you told me you wasn't the owner and your company was base out of Australia so I call them and they advised me that Mini movers was in The United States then you gave me a number from someone in Washington state I call that number 15 times line stay busy on top that you told my wife you had insurance so what so hard for you to cover my table everyday I call you it was like you gave me a run around so I called 3 professional company to fix my table because my table isn't over a year I send you a receipt with Stanley information you want to pick my table up and let someone you know fix it. Robert I advised you that will let the court handle it because you didn't want to so tell the people the truth or I screen shoot everything now you have a bless day .Try to fix the problem instead of getting up talking about a thousand people like your service. Again Robert keep saying he wanted to fix my table but he want someone that not insure and bonded. Robert it that was your table or car was damage would you want someone on the street to fix something you work hard for you would want the table fix right and professional what you need to do stop trying avoid the problem and own a company just like you and would had my insurance company handle that you trying to save a dollar when your company was as fault