Money Saver Mini Storage

I bought an auction unit at Money Saver Storage through Bid 13. I 'Won' the unit Friday morning. At 11:31 am on Friday, Nicole, an employee at the storage unit, left me a message regarding access to the unit. She said access to the unit would end at 11am on Sunday. I returned the call at 12:48 pm the same day, but there was no answer at the facility even though the facility was supposedly open.
I went to the unit at about 2:30pm on Friday and filled out paperwork then went to start emptying the unit. The lights in the indoor unit kept going out every two or three minutes, and after about 20 minutes trying to keep the lights on, I had Nicole come to the unit to help. The lights went out after just a couple minutes, and she verified they did not stay on and there was no fix. I asked for her to call me back when the lights were functional and provide me the two days to empty the unit once they provided lights. A reasonable person would expect lights at the indoor unit. She called her district manager to see what could be done but he did not answer. She said I could bring my own lights, but there were no outlets to plug them in to. I left because I could not see in the unit. Later that day, Nicole called me to say that they could provide a light but refused to give me any extra time to vacate the unit. I wasted 2 1/2 hours on Friday. Given the large amount of stuff in the unit, I asked If I could get an access code to enter during and after hours. Nicole told me no. The building is secure, so I asked how I could enter. She said I have to come to the office, but the office is closed and locked at many times during the day as Nicole runs the place alone. She has to assist customers for access, use the bathroom etc. The door for removing items is always locked and Nicole told me to prop open the door for access while I load carts from the 3rd floor. Not a very secure method, in my opinion, and other people come and go with a code, so I was afraid of getting locked out, or worse, letting unwanted people in while I was there alone.
Bid 13 left messages for the employee but they were not returned as of Saturday. I had paid Necole for the winning bid plus the cleaning fee in green cash as she demanded.
The ADDITIONAL restrictions on emptying the unit and lack of properly working lighting were not stated on the auction site. Having to prop a security door open, have no lights, no afterhours access, unoccupied office during business hours, waiting hours for a response from the manager, prevent me from emptying the unit. So far, the facility has not offered anything to solve the problems, and they prevent me from following through on the purchase. I will also add that the 'Carts' they provide are so small that it would take many hours to empty the unit. Trying to get the push carts through a propped open door would be ridiculous. I wouldn't deal with these people. I want my money back, but they refuse, and they won't return calls to the auction company, either. Drive up access? Not for auction winners. You have to use propped open security doors and park across the parking lot in the rain. Bring a tarp and lights and something to prop open the doors....which is totally inappropriate. You could get banned from the facility or criminally charged for doing this, not to mention leaving the facility open to lawsuits from customers that may be assaulted when security measures are compromised.
Going to Small Claims Court for this is my option. I will.

The manager made it easy to pick and start. The complementary 4 hours with the move-in truck was perfect. The code door access, big elevator, and heavy duty carts really helped. Great value:)

This is a clean, dry and well-run storage facility. We have used this place over the past 10 years and have never been disappointed. Nicole makes the process easy and efficient.

I find the price is good the space is very clean and the grounds are clean.
The management is very good about returning calls in a timely manner