Monster Movers

PLEASE BEWARE!!! I used these movers in July 2019 for a temporary move. I was a little uneasy when they showed up in a rented truck. I was not told ahead of time that I had to pay cash for the move, so they just parked the truck at the destination and waited until I went to the bank to get the cash ($1160) before they unloaded. In September 2019, I had the exact same things moved by a different company to my permanent home for less than half the price ($562). These people were much more professional and took better care with my things as they were moving them. Also, all three of the people WORKED! While the Monster Movers were moving, they took MANY breaks and complained about the heat. At times they sat in the cab of the truck with the air conditioning on. One of the three moving people (one was a woman) stayed in the truck to tell the other two where to put the furniture. I was TOTALLY RIPPED OFF by Monster Movers. I'm writing this review so that this will not happen to anyone else.

I have used this company once before and I would give them a **** however, recently I used them and I thought their service was ridiculous. I was given a timeframe of 12-8 for them to service me, and then a further time of 2-4. They showed up at 5 and didn't finish until midnight. The amount of stuff to be moved was a equivalent of a studio with very little furniture. It took them 4 hours to load the truck and I still can't understand why. I called the office the following day and they were supposed to get facts from their drivers and their GPS program and a promise to send me all the details as well as a call back. I never got a call back or an explanation as to why it took them so long. I feel that we paid more because they were tired after moving people all day and took forever to do our move. $1400 later for 7 hours, moving until midnight.

I have used this company once before and I would give them a **** however, recently I used them and I thought their service was ridiculous. I was given a timeframe of 12-8 for them to service me, and then a further time of 2-4. They showed up at 5 and didn't finish until midnight. The amount of stuff to be moved was a equivalent of a studio with very little furniture. It took them 4 hours to load the truck and I still can't understand why. I called the office the following day and they were supposed to get facts from their drivers and their GPS program and a promise to send me all the details as well as a call back. I never got a call back or an explanation as to why it took them so long. I feel that we paid more because they were tired after moving people all day and took forever to do our move. $1400 later for 7 hours, moving until midnight.

This was the worst move of my life, a nightmare.

a) Bait and switch -- quoted a flat rate price, the final payment due only AFTER delivery and my satisfaction. My items were held hostage with owner of Monster Movers saying he'd confiscate all my items unless I paid extra fees

b) Thousands of dollars in damage

c) Movers threatened me, chased me trying to take my phone to delete photos of damaged items I took for claim

c) One mover exposed himself to me

d) They stacked up boxes and trapped me in bedroom then left for lunch, leaving door open - without telling me. I called owner and said I need to use bathroom and movers must come back and clear the path for me. He refused. i had no choice but to push items out of the way and in so doing tore / pulled ligaments in back. Still in treatment for this one year later

e) Submitted a claim with their insurance company (I had a COI with 1,000,000 limit). They responded that they bear no responsibility for ANY of the issues.

THE COMPANY SHOULD NOT BE IN BUSINESS

This was the worst move of my life, a nightmare.

a) Bait and switch -- quoted a flat rate price, the final payment due only AFTER delivery and my satisfaction. My items were held hostage with owner of Monster Movers saying he'd confiscate all my items unless I paid extra fees

b) Thousands of dollars in damage

c) Movers threatened me, chased me trying to take my phone to delete photos of damaged items I took for claim

c) One mover exposed himself to me

d) They stacked up boxes and trapped me in bedroom then left for lunch, leaving door open - without telling me. I called owner and said I need to use bathroom and movers must come back and clear the path for me. He refused. i had no choice but to push items out of the way and in so doing tore / pulled ligaments in back. Still in treatment for this one year later

e) Submitted a claim with their insurance company (I had a COI with 1,000,000 limit). They responded that they bear no responsibility for ANY of the issues.

THE COMPANY SHOULD NOT BE IN BUSINESS