Monster Movers

My boyfriend and I used Monster Movers to move from our house in Charlton to our new home in Worcester. At first, everything looked good: they were responsive to emails, gave us a comparable quote for the move, and followed up until we made our decision to use their service. They estimated that we would need 3 men and less than 6 hours to complete the move. On moving day, the 3 movers showed up between the hours they had promised, went over all the paperwork and got to work loading up the truck. The movers had loaded up the 26 ft box truck to the brim. They had mention that there was a few pieces in the garage that they could not fit in the truck but the were ready to go when we were. This is where it all went south... My boyfriend and I made the 20 minute commute to our new house where we waited for the movers to arrive for 30-40 minutes. When they arrived, one of the employees, Ray, asked to use our bathroom and proceeded to spend 25 minutes in there. When he came out, he spend another 20-30 minutes talking at my boyfriend and I and we realized that he was intoxicated. The other two movers had to push past Ray to unload the truck, and attempted to get him back on track. After many attempts to get him back to work, he finally began to help the others unload the truck but he kept dropping boxes. My boyfriend stopped one of the other movers and asked him how much he had had to drink and the guy responded 'I don't know, but he's not usually like this' and continued to move. At this point, we were already at our 6 hour estimate and just wanted to be finished. When they had finally unpacked the last box and went over the bill with us, it totaled 6.75 hours (NOT including their 30 minute break which we were also charged for). As soon as they left we went through the house and realized that there was a number of items missing and a few pieces were damaged. We went back to our house in Charlton the next day and needed to spend 4 hours and 3 pick-up truckloads of our possessions ourself. We also found that the movers had emptied one of our fridge/freezers onto a counter in the basement and failed to tell us so we lost a few hundred dollars worth of food. After this terrible experience, we contacted the owner, Bill, via email to let him know what had happened. At first, he was very responsive and promised to conduct an investigation and offered us compensation for the damaged items in the house. We continued to correspond with Bill via email but he then stopped responding so we attempted to call the office. Anytime we called the office, we were greeted by a different secretary who said they would pass the message along. Finally, I got ahold of Bill via phone about a week later and we came to an agreement that he would refund us 50% of the total bill as compensation for the poor service and damaged goods. He said that we would receive an email summarizing everything we discussed and that the check would go in the mail next day. A week went by and I had not received an email or the check so I called back to follow up. This time Bill was clearly agitated and he said 'you need to trust me, I said I would send the check so I will send the check.' I told Bill that after the experience we had with the company, I had reason to follow up and that I would continue to do so, to which he threatened to hold the refund check if had called back again. I waited another week (making it 4 weeks post moving day) before I received an email saying that the check was on it's way. We received the check later that week for the agreed amount and I cannot say how happy I was that the whole process was over. Moving is already an extremely stressful time and Monster Movers added to that stress tenfold. DO NOT use Monster Movers unless you want a giant headache.

My boyfriend and I used Monster Movers to move from our house in Charlton to our new home in Worcester. At first, everything looked good: they were responsive to emails, gave us a comparable quote for the move, and followed up until we made our decision to use their service. They estimated that we would need 3 men and less than 6 hours to complete the move. On moving day, the 3 movers showed up between the hours they had promised, went over all the paperwork and got to work loading up the truck. The movers had loaded up the 26 ft box truck to the brim. They had mention that there was a few pieces in the garage that they could not fit in the truck but the were ready to go when we were. This is where it all went south... My boyfriend and I made the 20 minute commute to our new house where we waited for the movers to arrive for 30-40 minutes. When they arrived, one of the employees, Ray, asked to use our bathroom and proceeded to spend 25 minutes in there. When he came out, he spend another 20-30 minutes talking at my boyfriend and I and we realized that he was intoxicated. The other two movers had to push past Ray to unload the truck, and attempted to get him back on track. After many attempts to get him back to work, he finally began to help the others unload the truck but he kept dropping boxes. My boyfriend stopped one of the other movers and asked him how much he had had to drink and the guy responded 'I don't know, but he's not usually like this' and continued to move. At this point, we were already at our 6 hour estimate and just wanted to be finished. When they had finally unpacked the last box and went over the bill with us, it totaled 6.75 hours (NOT including their 30 minute break which we were also charged for). As soon as they left we went through the house and realized that there was a number of items missing and a few pieces were damaged. We went back to our house in Charlton the next day and needed to spend 4 hours and 3 pick-up truckloads of our possessions ourself. We also found that the movers had emptied one of our fridge/freezers onto a counter in the basement and failed to tell us so we lost a few hundred dollars worth of food. After this terrible experience, we contacted the owner, Bill, via email to let him know what had happened. At first, he was very responsive and promised to conduct an investigation and offered us compensation for the damaged items in the house. We continued to correspond with Bill via email but he then stopped responding so we attempted to call the office. Anytime we called the office, we were greeted by a different secretary who said they would pass the message along. Finally, I got ahold of Bill via phone about a week later and we came to an agreement that he would refund us 50% of the total bill as compensation for the poor service and damaged goods. He said that we would receive an email summarizing everything we discussed and that the check would go in the mail next day. A week went by and I had not received an email or the check so I called back to follow up. This time Bill was clearly agitated and he said 'you need to trust me, I said I would send the check so I will send the check.' I told Bill that after the experience we had with the company, I had reason to follow up and that I would continue to do so, to which he threatened to hold the refund check if had called back again. I waited another week (making it 4 weeks post moving day) before I received an email saying that the check was on it's way. We received the check later that week for the agreed amount and I cannot say how happy I was that the whole process was over. Moving is already an extremely stressful time and Monster Movers added to that stress tenfold. DO NOT use Monster Movers unless you want a giant headache.

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