600, 1300 Superior Ave E, Cleveland, OH 44114
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Terrible. We packed everything ourselves. It was in good condition. We paid for the insurance. Very expensive items were broken and lost. They denied the claims to cover it. Workers were drinking and smoking weed. We move every few years, so lots of experience. Worst of the worst.
Great experience .
Terrible experience. The guy (John Bishop) who came initially was very nice and responsive throughout, but it ended there. The coordinator was beyond useless and their crew didnt take care packing furniture - at least 5 things were broken on arrival and lost my vacuum. Then they denied claims. The coordinator was beyond useless and gave constantly inaccurate updates - eventually movers arrived 2 weeks past when I was told.
We originally chose Morse Moving because my parents used them and had a great experience, plus they had competitive pricing. Moving out went relatively smooth but it was the moving in that was terrible. They reduced their 7 man crew to 5 which essentially was more like 2 because there were only two men that worked while the other two placed things in the wrong rooms and complained about how long it was taking. As mentioned, there were several things/items placed in the wrong rooms and placed in places of convenience, pieces were missing from our furniture that they took apart, furniture items were scuffed up and not taken care of, and then they proceeded to charge us $1,000 more after the move. The move-in process was slow, messy and chaotic. Then they waited over 2 and a half weeks to cash our check which feels pretty unprofessional. I’m severely disappointed as I was certainly expecting a better experience considering they came recommended by others.