Morton Grove Movers

If I could give this 0 stars I would! As a dissatisfied customer, I feel compelled to share my disappointing experience with Stephen and Joss, the owners of this moving company. My recent move with their company was nothing short of a nightmare, leaving me frustrated and deeply dissatisfied.

First and foremost, the communication from Stephen and Joss was abysmal. They were unresponsive to my calls and emails, causing unnecessary delays and confusion. When I finally did manage to get in touch with them, their attitudes were dismissive and unprofessional, showing a complete lack of customer service skills.

The moving crew they sent was equally disappointing. They arrived late and were unprepared, lacking the necessary tools and equipment to handle the job efficiently. As a result, my belongings were mishandled and damaged, with no accountability taken by the crew or the owners.

Furthermore, Stephen and Joss showed a blatant disregard for the agreed-upon quote for the move. They tacked on additional fees and charges without any prior notification, leaving me shocked and feeling cheated. It was clear that their pricing was misleading and dishonest, and they were only interested in maximizing their profits at the expense of their customers.

Lastly, the overall quality of the move was subpar. Items were misplaced, boxes were mishandled, and fragile belongings were damaged beyond repair. The lack of professionalism and attention to detail was evident, and it was clear that Stephen and Joss were only concerned with completing the job as quickly as possible, without any regard for the care and safety of my possessions.

In conclusion, my experience with Stephen and Joss, the owners of the moving company, was extremely disappointing. Their poor communication, unprofessionalism, dishonest pricing, and lack of care for my belongings resulted in a stressful and unsatisfactory moving experience. I would strongly caution anyone considering their services to look elsewhere for a more reliable and customer-oriented moving company.