Move Buddies LLC

Easy booking. I actually ended up changing the set time fairly last minute, but they helped me out and it wasn't an issue. The two guys they assigned were both new to their roles, but did a great job. Best of all, their quote was far less than anyone else around. I also appreciated that they charged by the mile and per hour, as it was a long distance move. No one should be charged for a backup on the highway. Highly recommend! Thanks for getting my things moved safely!

I used Move Buddies for my local move and am highly disappointed in hiring this company to move me. I had a 100 year old antique cabinet that one of the movers admired. I wasn't able to take the cabinet with me so told the mover he could have the cabinet. While transporting the cabinet from my storage unit to the truck it was left on a dolly and tipped over. The sides of the cabinet were crushed and the 100 year old antique cabinet was destroyed. My Mother and I tried to get the attention of the mover on the truck to catch the cabinet but were unable to. I did not file a claim with the company in regards to the cabinet because I had given it to the mover prior to the accident. Upon arriving at my condo I was unable to find the piece of my table that connected the table top to the base. I asked the movers if they had lost the part but they told me they didn't know what I was talking about. They offered to search the truck and advised me to go back to the storage unit and see if I had left it there. I hadn't. The part was missing and now my table is useless. The movers also broke my leather ottoman. In the process of moving it they must have grabbed the top and failed to realize the top opened to reveal storage inside. The hinges were ripped out and cannot be tightened. I asked the mover if they had damaged my ottoman while moving and he told me no. He felt it was just a loose screw and tried to tighten it. He was unable to tighten it because the screws had been ripped out and would not tighten. He advised my Dad to get Gorilla Glue and put that on the screw to hold it tight. I contacted Moving Buddies and dealt with Larissa Bennett, the Operations Manager, for Move Buddies. She sent me a claim form to file. I told Larissa I would contact the manufacturer of the table to see how much the part cost. There was an issue with the link Larissa sent me which made it impossible to submit so I emailed her the information from the claim form. I was told I would hear back from her soon regarding the claim. Larissa sent an email informing me the claim for the missing part was denied because there was no proof of the item in the storage unit prior to the move, legs were not located in the move. She informed me she had pictures of the unit and the legs were not there. Considering her movers moved the legs, or base, of my table and I sent her pictures of the base I am not sure how she came to this determination. The claim was not for the base, or legs, as she called it. It was for the piece that connects the base to the top. I tried to make this claim as easy as possible by trying to locate a replacement part from the manufacturer verses a new table. But was denied with the explanation that the legs were never in my storage unit. Larissa told me Move Buddies would pay me $36 for the damage done to my leather ottoman. This ottoman cost over $500 and when I questioned her about the replacement value she informed me she was allowing $.60 a pound and my ottoman weighed 60 pounds. I asked to speak with her supervisor regarding this matter because she had not even denied the correct item in the claim, the legs were fine. She informed me there was nobody else I could speak to. I asked her what the route was at this point and was told to send an email which she would forward. I was hesitant to pay the remainder of my balance after my ottoman was damaged and the missing items but I was assured this matter would be taken care of to my satisfaction. Paying $36 for an item that cost over $500 and leaving me with a dining room table I cannot use is not going above and beyond. Dealing with clients on a daily basis I can assure you the manner in which Larissa handled this is not going above and beyond. I would strongly advise against hiring Move Buddies if you value the items you are moving. They have no desire in correcting the mistakes they made. In essence Larissa implied I was lying about what was in my storage unit and therefore they were not responsible. Please take your business to a company that truly values the customer.

( SAV-CHS ) 2016 - Hottest Day of the year ( 100 degrees in the shade!! ) I have never seen ( 2 ) guys that were more dedicated, hard-working, and personable than - Antonio and Brent! We went from the 3rd Floor in Savannah to 1st Floor in Charleston - in ( 1 day ) with zero hitches!!!! Would recommend whole heartedly to anyone interested in job well done!