Move In USA

I would never hire this company again. Being prior service I have moved more times than I can count and this was by far the worst move. So many items just thrown in boxes, and not packed correctly. Heavy items on top of fragile items with no care or regard for any of our things. Very disheartening. Most of the items broken were antiques or items from family that have passed. We moved from MD to FL and to get our stuff delivered was a nightmare. The truck was “broken” so they sent us a partial shipment. It was supposed to be beds and other useful items. Our bed was missing parts as well as another so we had to continue on an air mattress. They brought the dining table with no chairs or legs, and holiday boxes. They brought the couch with no cushions. A useless delivery to pacify us and it was not helpful at all. Complained to Greg and he apologized and said that wasn't what was supposed to be delivered. He never offered compensation for anything. Again, I have moved so many times and this was by far the worst. We paid so much for this move and it just wasn't worth the hassle or aggravation. I would hire someone else!!

MOVE IN USA are the best movers in the town. They also moved furniture pieces that we are throwing out down to the garage, so it's easier to place at the curb in a few days for pick up. Highly recommend this service.

I do not recommend that you use Move In USA.

What went well:
- Personable sales consultant
- Easy booking process
- Sales consultant was in constant communication leading up the move date
- Reasonable pricing
- Movers were punctual
- Movers were efficient

What did not go well:
- Their efficiency came at a cost...
-- Several articles were damaged during the move.
-- Freshly painted walls damaged throughout the house during the move. The damage was cause by the movers bumping and dragging furniture against the walls. The movers also slid their bodies against the wall, which created huge, dark drag marks from their dark colored clothing.
-- The claims process is absurdly arduous:
--- Claims are handled by a third party
--- The claims company only accepts claims through the mail. 'Claims received via email or fax will not be accepted. Documents or pictures stored on disks, flash drives or other removable storage media are not accepted.' So you will have to print all of the photos of the damages and mail them, in 2021 where we are lucky if our mail isn't lost.
--* The claims company puts the onus on the claimant to establish claim amounts for each item rather than sending a estimator for an assessment. Be prepared to put forth a ton of effort in this regard because the movers will damage your property.
- I was given a separate email address to contact about the damages incurred during the move. I sent an email to that address (and cc'd the sales consultant), but no one from that email address ever responded. The sales consultant responded only after I sent a follow up email to both email addresses, so communication plummeted post-move.
- They don't do anything to protect your doors, floors etc. When asked about this, I was told it was a safety hazard for the movers to wear shoe covers, which I could understand. However, upon watching the movers my neighbors used, I noticed the measures they took to protect your property. Here is what the neighbor's movers did before even opening the truck to unload:
* Measured doorways and other spaces
* Laid down temporary carpeting paths throughout the house
* Draped drop clothes over the doors, including the front door

Move In USA LLC movers did nothing. They took no measures.

Move In USA LLC was a serious disappointment, so I highly recommend you find someone else for your next move.