Move Us To Relocation

Poor service: Not on time, did not show day scheduled, threw boxes down the stairs & refused to stop, when asked, refused to provide inventory. Lied about everything. I could write a chapter on the worst move ever! Stole large T-V and other items. Don't ever use them. Maybe out of business. Hope so. They owe me the settlement money. Called, incorrect numbers listed etc. Hope I've convinced the reader, never go with this company and never go with Mega Van who contracted this company. They also did not stand up to their contract with me. Wrote 2 letters to CEO who never responded. They too lied. Disastrous move. Big mistake from someone who has moved often as a military wife. Cannot believe what happened to me. Please don't use either company. Do not want anyone to experience what I went through.

Worst moving experience ever. Final cost ended up being more than double what was quoted and it took forever for us (over 2 weeks) to get our things when I was promised 3 days over the phone. They broke my sofa leg off and lost 1 of 4 legs for my nightstand -amongst other broken and lost items. Communication with the staff to check status was difficult. I would never EVER recommend this place. Like EVER. Run FAR away.

First we did a run down of the rooms and what was in them, I was given a price and contract to sign. Two days before the move another guy calls to go through everything again, says that we changed some things, asks me to look at the list at the bottom of contract to confirm, keeps me on the phone and asks me to hurry up and review so they can get everything situated with the truck. Day of pickup they are telling me I owe more money. Can’t get ahold of either guys I spoke with. Called and left messages. Go back over the contract and see that the price was changed almost $5,000 more! The movers themselves did well enough. Minimal damage. If all of our items had been returned intact I would have happily eaten the extra expense. But their storage “facility” we were paying $450/month for was not climate controlled, the movers kept saying “warehouse”, we lost so many pieces of furniture and household items because they were full of mold. To top it all off, we only needed up moving to the other side of our neighborhood when our contract was for across the country and they would not adjust the price. Do Not Use this company.

Where do I start. Stay away from this company along with Van Lines Express or Sirius Van Lines (the driver told us they change name often so not sure which you will get - but the address is 3630 FM2181 Hickory Creek, TX. From demands for additional money (in cash) before they would unload, to not having helpers available to unload, to the negligent services resulting in many of our items severely damaged/destroyed and then missing. Of course you expect dents and scratches and maybe even a few missing boxes, but the thousands of dollars of damages and of course now no one is answering the phone or returning our texts and the email I was given is not valid. In summary, stay away.

I really would like my furniture. The original contract I have is through Sirius Van Lines with the same phone number as Move Us relocation. Items were picked up on June 16. As of this date I have received nothing. I cannot even get through on the phone. Sad to say, but maybe I need to contact an attorney which I would rather not do and would rather have my furniture. If someone from the past company would contact me, it would be appreciated.