Move Us To Relocation

Unhelpful, Rude, Delivery 7 Weeks Late, and Items Damaged/Missing

By far the most unhelpful, and careless 'business' I have EVER worked with. From pickup, to communication, to storage, to billing, to drop off, these people did not get a single thing right. I waited 7 weeks for my items after calling daily to move things forward but apparently the company would 'lose money' by sending my stuff to me. If that was the case, why did they take the job? They are blaming the inability to schedule a delivery on Covid, despite them accepting the job in MAY, the height of quarantine. When I did get my items after, once again, seven weeks of pulling teeth from rude and uncooperative people, I was missing several items and others were damaged. How these people are still operating is a mystery, one that anyone who reads this should help to close. DO NOT GIVE YOUR ITEMS AND MONEY TO THESE PEOPLE!!!

Full Experience:
I was given a two day window with times of when they would show up. On the last day of the window given to me, I tried to reach out to find when the movers would come but even after multiple calls to the moving company, no one responded. It wasn't until two hours after they were scheduled to be there that I finally got a hold of someone (no one reached out to me). They informed me that the movers would be several hours late due to an issue with renting the truck. I explained to them that this is not what was agreed upon and that by them being so late without any advance notice, I would now owe my apartment extra rent for not vacating by their agreed upon time. A deadline I would have easily made had the movers arrived when I was promised they would. What I find to be the most upsetting and disrespectful aspect of not being able to get in touch with them is that if I called and asked for a quote instead of customer service, I would reach a human instantly, but if I chose to speak with customer service, no one would ever answer.

The movers then show up on 06/07/2020, EIGHT hours after the originally agreed upon time and end up charging me for costs that I was told by the booking company I used, verbatim, I would not be charged for, such as the number of flights of stairs in my unit. The movers stated that my booking company does not have the authority to make claims on what I would and wouldn't pay. So it is clear that these people cannot be bothered to follow a contract.

The movers gave me their contract, of which I filled out the applicable parts, and stated they would email me this contract for my records, yet another promise made by this company which they did not deliver on. I did follow up with them asking for copies of the contract but have gotten no resolution. As such, I cannot even look over the contract to see who is in the right. I asked when I could expect my items and was told by the mover, word for word, 'It's not about our availability, its about when you need us. We'll be there when you tell us you need your stuff'. This question is important as not a single person from from this company set up any expectation of when I could get my belongings.

When I was able to finally get my stuff, the movers were once again late and I noticed some of my belongings were straight up missing (I wonder how much money they'll make from selling items they stole from me), and others were damaged. Boxes were crushed and furniture was scratched and warped. Clearly this company does not know how, or cannot afford to transport and store items correctly.

Throughout the 7 WEEKS I have waited, I have made several calls to someone by the name of Thomas who the movers told me to contact to set up a delivery. This individual would go weeks without returning my calls or messages, even after stating he would follow up with an update. He was also rude and unwilling to answer my questions. At one point he even straight up hung up on me. I also spoke once to a man named Jake who gave me his personal line and still ignored every single one of my follow up messages.

This company is a joke and a rip off!

This company was a headache to work with and was very nice UP UNTIL the receive your deposit. They have you sign a contract for a 2 day window, but don't have to honor that. They told me that 'weight wasn't an issue', but refused to take our cabinet or safe (which was listed on our estimate) because we packed things inside. They made me remove our stuff and left. Upon following up with the company, they didn't answer phone calls or respond to emails. Things were left open ended and we had to find another company.

If you're moving your belongings cross country, you want it to be with someone you can trust! This company is NOT trustworthy. The driver also told me that legally they have up to 30 days to deliver your stuff, so take that into consideration.

A couple of the things wouldn't have been that big of a deal, but they started adding up real quick! Our pickup date got pushed back. Multiple miscommunications on their end about timing. They don't answer the phone number(s) they provide for you. They originally told us that 'weight wasn't an issue and to utilize space' so we filled our coolers and safe and cabinets with stuff, but were told upon arrival that everything had to be removed and repacked in boxes, which changed how much space we needed and our stuff wouldn't fit on their truck anymore. They wouldn't load suitcases or duffel bags with stuff in it. (I guess I can understand that, but COMMUNICATION IS KEY!!!) My husband had to remove all our items off the truck by himself and they drove away without any further communication. I have tried calling and emailing over the past couple of days to no avail. I guess I'm saving myself the headache of working with a company that isn't trustworthy, but I'm not sure that's worth the $509 deposit they charged me!!

When you're packing up your beloved belongings and moving them cross country, you want to find a company you can trust with your stuff. They are NOT that company. They may quote you a cheaper price than competitors up front, but I promise you the headache and the lies and the extra fees they try to sneak in there will add up quicker than you think!!

The driver also told us they legally have 30 days to deliver your stuff. Keep that in mind!