Movers Van Lines

This was the worst Moving Company of my life. We have moved 7 times over the years between cities. Never before have I had this many problems with a Mover in my life. They hounded me for additional funding after grossly underestimating my packing and loading expenses. They lost and damaged my household good. They've refused to settle my claims. Please don't use this company.

Wish I read this reviews before choosing movers van lines. I've moved between states 7 times in the past few years with packing my own uhaul, this the first time using a moving company since my job was going to pay for it. I had to pack everything myself, used good quality bubble wrap and home depot heavy duty boxes. Labeled all the boxes contaning items 'GLASS' and 'FRAGILE' very obviously on the box. When a number of boxes came back obviously busted with several glass items broken they simply said the insurance would cover. However, they did not. They denial stated: 'The carrier is not liable for any packing damages to any fragile items unless packed and unpacked by its employees. Since the carrier did not pack or unpack any cartons, the van operator would have no knowledge of the contents of the containers or the condition of the contents'. This company doesn't pack any glass items, so why bother with the insurance??? Never again.

The only reason I am giving this company a 2 star rating instead of a 1 star rating, is because Omar packed my glass items extremely well to where they were all received without a scratch on them. The reason for this rating is because a lot of my items received were messed up with scratches, dents, and once out back together completely stripped screws on everything. We had to purchase a new king size bed because all the planks and the footboard were wrapped, we had to use a wrench to remove the screws because they had absolutely no head on them anymore. Once they left our house we were moving from, I was informed they didn’t have anymore “room” or boxes to pack up the rest of my things (keep in mind we were moving from Georgia to Kentucky), I had two in a half slap full, barely had room for my kid both trips up full of things they did not pack. And I am beyond thankful for my mom who came up to meet the movers with me because they upped our final payment and Venmo would only allow my husband and I to each send $1,000 and we were short another $500, because they do not take card, even though the paperwork that was sent via the company we schedule the move with said otherwise on the payment and that they excepted card. It was a complete nightmare, and I would not recommend them if you are moving and amount of long distance.

In short: Company attempted to violate the contract as written and charge me 5x the contracted re-delivery fee.

Upon first attempted delivery, I informed the business that I would need to delay the delivery by 3 days. They then told me that I would be charged a redelivery fee of 1500 dollars. However, I signed a contract with the company saying that the redelivery fee would be 1 dollar/cubic foot. Specifically, the clause stated verbatim: 'Redelivery Fee $1 per cf for jobs less than 500cf, $0.75 per cf for jobs over 501cf.' In this case, that would be 300 dollars. Even with a storage cost of '$50 per 100cf plus labor' being appended to this, the redelivery cost they attempted to charge me would have valued labor at 1050 dollars.

Long story short: If you're gonna work with these guys, read the contract very carefully, know every term inside and out, because they will try to lie to you.

This place is purely horrible. Do not use these movers whatsoever. They have broke a lot of our stuff. We have missing stuff. They changed us for a semi when that wasn’t even what picked our stuff up.