Movers Van Lines

Warning—Warning!! Do not use Mover’s Van Lines moving company. If I could give this company 0 stars, I would. The owners are unprofessional and only interested in money and how much they can manipulate the customer into getting more and more money. They completely lack customer service. We moved from NC to GA and used a broker company based out in Florida (we didn’t know this at the time) to get a quote and schedule a moving date. We paid a hefty deposit online to them. We thought this company were going to be the one’s that move us, but no. That broker company hired movers van lines, inc. from Doraville, GA to come pack our things and move us . They arrived very late, with a truck that wasn’t big enough for all of our household items. AND when they began packing and loading, once they reached a little under half of the truck space, they said in order for them to load and fill up the rest of the truck bed, we would have to pay them more money—- A couple thousand dollars more. They knew we were in a stressful situation and had time constraints to be out of NC. They took advantage of us for more money. Not only once but twice in asking for more money to finish the job. I had to pay them right away or the owner threatened that the movers will stop packing and loading. They still ended up not being able to pack all of our household items. We had to leave many things behind and leave it in storage. I tried several times to reach out to the owner of the company to express my concerns and get an explanation that made sense, but he told me he was too busy to speak to me and would call me back. Well, he never called me back. Save yourself the added stress, disappointment and anguish—- don’t use this moving company.

Mover's Van Lines was contracted by International Van Lines to move our items from TN to TX. After leaving our house in TN many of our items were damaged and a few items were ruined. Most hardware for furniture was lost en route to TX (including all armchair legs, screws for two table legs, and a double dresser with mirror). Many pieces were destroyed and when the truck was being unloaded in TX it was apparent the individual who loaded our items from storage did not care about our items.

Separate boxes and pieces were shoved into boxes we had packed leading to damage to items within boxes. If you want to have a quality moving experience when you pay thousands of dollars, I would recommend going with another company. I also would recommend not going with International Van Lines since they contracted out our move and led to this horrible experience.

The amount of money we are going to have to spend to replace all the items Mover's Van Lines, Inc. destroyed will cost thousands of dollars that ultimately negates having them moved in the first place. Stay away if you have valuable personal items that you care about!

Update: After spending three months filing claims documentation, receipts, and pictures. Movers is offering to pay $50.00 for all the items that they destroyed or are missing. If you have any valuable items that you’re moving, I’d highly recommend going with any other moving company that isn’t contracting out to a third party (since we thought International Van Lines was who would be moving us). Greatly disappointed and don’t want others having a similar experience.

BE AWARE OF INCREDIBLY POOR BUSINESS ETHICS AND INABILITY TO COMMUNICATE!!!!

Showed up over 24 hours late for a contractual move.

Over 20 unreturned phone calls, e mails and texts between their office and field supervisor over a 24 hour period.

Total disregard for our wasted hours waiting for them to show up.

When they did show up the second day (3 1/2 hours late) their truck was half full of other peoples furniture..we didn’t complete our move due to lack of space and time due to their late arrival.

Owner and supervisor demanded cash, zelle or wire transfer before unloading. Refused credit card after office had my card for the deposit and I was told the move could be put on the card.

Refused to unload and was bullied and threatened with refusing to
Offload, to drive away with our furniture and to charge us for extra time
and storage until we gave them cash and zelle.

100 percent unprofessional office and goes to show you anyone can rent a tuck and claim
To be a mover.

BE AWARE OF THEIR BUSINESS PRACTICES PRIOR TO HIRING THEM.

On a good note..the actual movers and crew chief were great. First class all the way. Careful with our goods and patient as this unfortunate situation unfolded.....Apparently they have seen this before.

The fault is totally with the Owner, field supervisor and especially the office for total lack
Of commitment and dedication to their customers and their needs.

IF YOUR CONSIDERING THEM....RUN FAST AND RUN AS FAR AWAY FROM THEM AS YOU CAN!!

The people who had come for packing damaged the wall by forcibly removing child safety gate. They did okay with packing and delivery was on time. But here goes the real story. They told to file a claim for damages and even for a wall damage they did they offered few cents / lb reimbursement which happens to be their standard via third party. Fed up with their explanation I even agreed to it. It's been 8 months and they still haven't sent my settlement check. They don't respond to calls, VM, emails. Utter shameless people, you're lucky if you'll have good experience. Please don't use their service.

After speaking to several moving companies, I made a huge mistake and chose Mover's Van Lines truly basing my decision on the fake reviews on google site. This company moved me on October 1, 2020. Prior to the move, I spoke to Ron Fine who said he's their sales/office manager person. He made it appear like they were the best movers in the world. He told me they would have things to wrap my large glass items, pictures and what ever fragile items and extra things I may have that are not boxed up. He also told me their fee was $145/hr and with three men my move would probably only take 3 hours. I only had 3 beds, 3 dressers, a small dining set and a sofa & love seat, 3 TV's and miscellaneous items. Well when they arrived, this smug mean unprofessional mover foreman named Michael told me they would not be moving any items that I have that were not boxed up. Contrary to what Ron Fine told me. He also said they would not move any wall art pictures if they are not boxed up. He, and his other 2 men, moved slow as molasses. It took them 7 hours!!!! They milked the clock and did not move all of my items at all. When we finally finished all of what they said they would be moving out of my house (which was not nearly what I needed them to move) . They then said they were taking a lunch break. The lunch break was for a hour and a half on my time!!!! I contacted their office and of course, Ron Fine was no where to be found! When they came off of their lunch break and we arrived at my new place. They again moved slow as possible. They moved some items to my apartment and the items they were supposed to move to my daughter's apt they did not move to her apartment. (We moved in the same apartment complex). After that, when they finally came to the move of my things into my apartment. The foreman told me, he cannot move anymore of my things until I pay him CASH or Money Order. ?????? That was news to me!!!! Not one time did their office staff tell me I had to pay before the move was completed and also pay them in the form of cash!!!!! My quote list methods of payment to be mastercard, visa, etc. After having serious discussion and complaints over the phone with their owner Jeremy Yirmiahu, I was so tired of them I agreed to Zelle the payment. Well the payment was based on 7 hours!!!! Not 3 hours as quoted. That was equivalent to $1,000.00!!!!! I was so very dissatisfied with this moving company! But that did not top it off. The next day, I went to my storage around the corner where they had dropped my dining table off as they agreed. I looked and saw that they had cracked my dining table!!!!!!!!!!!! It was cracked and they never said not one word! I have called, text, the manager, the owner several times to date and have not gotten a phone call or any response from either one of them. I have no choice and will seek legal proceedings against this moving company from hell. I warn anybody do not, and I mean do not use them ever! They are the worse!!