Moving by Design

This review is long overdue because life has been hectic, but it has to be said how mazing this company is:
I will highly recommend them to anyone. They were extremely communicative on the day the y moved me. I had multiple questions, as I had never paid for movers before, and Tim patiently answered every single one and kept me in the loop throughout the day. The movers were extremely kind and hard working. You never would have known they spent the day killing themselves in this heat with other moves because they had such great attitudes. They moved with quickness and care. Even when it came time to unload at my new place, where the top of the stairs is very narrow and cumbersome, they still had such great attitudes. The cherry on top of how amazing this company is, is the patience and professionalism at the time of my transaction. Until the following business day, we had not known my payment did not go through because their system had gone down. Upon trying to rerun the payment, we learned there was an unexpected issue with the card. When this happened, I would have expected Tim become become very upset and insist immediate payment, but that is not what happened. He worked with me and my CC company while they resolved the issue and payment was eventually processed. As embarrassed as I was and upset with my CC company, Tim never made me feel inferior. I will definitely be using Moving By Design for all my future moving needs... I'll just make sure my cc is working next time ;)

The movers themselves are competent, but the owner Tim dropped the ball for my recent move from Clear Lake to Summerwood.
1. Although Tim quoted a 3-men crew after his in-person estimate, only a 2-men crew showed up for the move, extending my move by several hours. I ended up paying hundreds of dollars more than the estimated cost.
2. The truck used for my move was too small, and the movers left my TV, computer, monitor, and a few packed boxes for me to move them in my tiny sedan. This is wrong considering that I paid $1700 to hire professional movers.
3. Although Tim quoted a few mattress bags, a TV box, and a box for my painting, the movers showed up with none of these supplies. My mattresses got dragged around unprotected, my painting and a few furniture pieces got stains that were impossible to remove.
4. Tim admitted all the errors occurred in my move, and promised a fair refund. However, when I followed up with him on the refund, he failed to return my calls and texts.

The movers themselves are competent, but the owner Tim dropped the ball for my recent move from Clear Lake to Summerwood.
1. Although Tim quoted a 3-men crew after his in-person estimate, only a 2-men crew showed up for the move, extending my move by several hours. I ended up paying hundreds of dollars more than the estimated cost.
2. The truck used for my move was too small, and the movers left my TV, computer, monitor, and a few packed boxes for me to move them in my tiny sedan. This is wrong considering that I paid $1700 to hire professional movers.
3. Although Tim quoted a few mattress bags, a TV box, and a box for my painting, the movers showed up with none of these supplies. My mattresses got dragged around unprotected, my painting and a few furniture pieces got stains that were impossible to remove.
4. Tim admitted all the errors occurred in my move, and promised a fair refund. However, when I followed up with him on the refund, he failed to return my calls and texts.

Moving by Design came through for us big time yesterday. With the potential of my in-laws house flooding again, I called Tim early in the morning and he sent a crew out in the afternoon to help with the big stuff. They were a huge help! They even helped move a few things at the neighbors house! We're going to have them come back in a few days (if they don't flood) to move everything back. You have no idea how big of a help the crew was. They kept a positive attitude the whole time and did whatever was needed. That's a huge relief in such a stressful situation! Thank you!

Moving by Design came through for us big time yesterday. With the potential of my in-laws house flooding again, I called Tim early in the morning and he sent a crew out in the afternoon to help with the big stuff. They were a huge help! They even helped move a few things at the neighbors house! We're going to have them come back in a few days (if they don't flood) to move everything back. You have no idea how big of a help the crew was. They kept a positive attitude the whole time and did whatever was needed. That's a huge relief in such a stressful situation! Thank you!