Moving Forward

The job that Luis and his team performed was poor. They were hired to pack and load my 1BR apartment into a standard sized U-Pack Cube for 4-5 hours and to provide materials.

The team arrived promptly, was courteous and worked very quickly with the packing. I estimate they finished the packing in ~2 hours. We then waited for approximately 90 minutes for the U-Pack Cube to be dropped off. The team took “a break” as there was downtime and nothing to do. That is understandable.

The problem was that the team did not do a sufficient job of loading the items into the cube — and as it turns out — did not do a sufficient job either of packing my items into boxes efficiently. The team left close to 10 items—some pieces of furniture and 1 box—and claimed they could not fit it in. I was shocked, as I had made a similar move with a similar amount of items from NYC to Oakland, using the same size cube. Luis seemed very eager to wrap up the job and move on. He did not express any interest in wanting to staying longer to remove items from the cube and do a proper packing job. When the time came to pay — the payment app required me to leave gratuity.

Not willing to leave all of these crucial items behind, I hired two Task Rabbit workers that very day. The 3 of us took a few hours to re-pack the cube, properly. We had to open up boxes that Luis and his team packed, only to discover that many of the boxes were less than full, thus taking up unnecessary space! We managed to pack a majority of the left behind furniture items (certainly the most important pieces) into the cube and all of the revised boxes.

This was not what I expected from a professional moving service (and especially not at their price point). I had reached out to them for an explanation and partial refund but they gave no response. I will not be recommending this service to anyone in my community in The Bay Area.

Professional, efficient, and very helpful!

Professional, fast crew. We used their packing service and moving service. On both days, they were extremely efficient and moved us from our 3 bed, 3 bath SF apartment that was up 3 flights of stairs to our new place in 7 hours, including furniture assembly and disassembly. Best movers we've had (and we've had a few). Highly recommend.

Second time I've hired Moving Forward because they always do a great job.