Moving Relo - Los Angeles

We chose AVL to move my home and my mother's home from CA to WA. Within a few days of signing the contract they said that they were unable to do the move and would need to have a third party (Moving Relo) take over the move. We were told someone would call us to confirm the number of boxes and go over the details and no one ever called us. We eventually found an email from them in our junk emails days later. We were given a 8-9 am window then they called and said 9-10 am and finally showed up around 10:30 am. They arrived with an 18 wheeler and a smaller truck. They proceeded to remove other people's belongings and leave them on my front yard for the entire day, while they packed my stuff in the truck.

We had a 3 day window of moving and for the arrival. Since they came on the last day for loading the truck, we assumed the window of arrival would be toward the end of the delivery window (we needed to drive the 1100 miles to meet them). But, with our surprise they said they were going to delivery the items the next day. Which for us was impossible unless we drove without stopping the 16+ hours. Since we couldn't make it, they charged us an additional $700.

The day of delivery they were late, we tried calling the office and asked for someone to call us back right away, and no one called until days later. We had 9 people packing and loading us and on the day of delivery there were only the 2 drivers to unload. They loaded the storage units very unprofessionally with a lot of open space and toward the end asked if we could get another storage unit because they were running out of space. Dropping glass/fragile boxes from waist high. Putting large heavy kitchen boxes on glass/fragile boxes. I said something and the driver got mad and said that we talked too much. Also threatened to leave the remaining boxes/furniture on the driveway. To top it off, the last 10-15 boxes were completely soaked from an apparent leak in the truck.

They also broke the storage unit light and we noticed multiply broken pieces of furniture. We will be unpacking within the next week, who knows what else is broken.

Very disappointed with American Van Lines and Moving Relo would never recommend them to anyone.

These stars are for the price and the packing material they used to support the move.

My experience with these guys started out fine. The rep was patient with me as I worked out dates and content for the move. Once the paperwork was signed my experience turned to less than ideal. The communication was not consistent once the paperwork was signed. The dates became estimates.
I was told my delivery date and time then the time kept getting later and later. Eventually the guy shows up by himself at about 10pm. He was confident that it would only take him 30 mins to unload. It took both of us an hour to finish. Nice guy but really didn't understand that it was not a nice neighborhood and counting cash in the street light and leaving the truck open with nobody outside was not a good idea.
If you are committed to reading the entire contents of the paperwork and you are very flexible with scheduling you might have a good experience. I don't think that this is a good group to use as a first timer.

Planned a cross country move and this is just a Terrible company the sales people are sleezy and try to bait and switch you.