Mullen Moving & Storage Company

Was overcharged one months rent. Still fighting to be reimbursed two months later

I rented the storage through online. In the email it says to call to get the hrs. Apparently setting a unit online doesn't work. Upon calling I spoke to Alyssa who was suppose to email me a contract. Nothing came to my email. I called and spoke to a gentlemen who said she qent on vacation and will do my contract up when she comes back. On July 19 my bank card was charged and still no contract. I had to physically make a appearance and call while I was outside to find out why they charged my account when I've no contract yet. As I was sitting in the lot I received the email. August comes , the company now tries to take money on the 12th, call me the 27th I believe to tell me my payments late. I pay it the following day and three days later im charges fifty bucks late fee. The lady I spoke to wasn't sure if my card could be refunded so I said credit my account and she would fix the issue. Sept comes , no payment goes through yet they want to charge me a 50 late payment and yet to still charge my account or fix the payment date my contract was signed on July 19th not the 12th 3 charges of late fees and I'm only on my third and 9 days in my third month and 4 payments they claim they've tried making.

They were so very helpful. I can't thank them enough. Had my daughters wheelchair and knee scooter stored there. Coming back to college from the Chicago area traffic was bad and we were running late. They kindly kept the gate open for us so she would have her mobility aids for classes the next day. This was above and beyond helpful. Wonderful customer service thank you again!!!