muv - Moving Experts

I recently moved from Orlando to Winter Park. Our movers were both careful and efficient. Kyle and Matt made this move a breeze. Would definitely recommend!

I met with Matt at initial consultation and he sold me on this company. I felt as though there was great transparency, good communication, decent value, and that I was paying for QUALITY service. Matt and his team have been an enormous disappointment. We had multiple broken furniture pieces, couches and bedding covered in dirt, drawers of organized items haphazardly dumped into a box, our family couch cushions used as stuffing in the moving van, they did not cover any fabric items, did not wrap any mattresses in the supplied covers, tables and benches were chipped, and the list goes on. When we went to Matt to express our frustration with a move that was very poorly handled, were basically told it was our fault... The only fault of mine was trusting this company to take care of my things like I was guaranteed. The solution he offered to mitigate his company's negligence? Pay Muv more money, waste more of my time, and keep my fingers crossed his guys don't break more of my things. Matt is a sad excuse of a 'manager,' has zero skill in customer service, and lacks the ability to communicate realistic expectations. Don't make my mistake, go to any other company!

Damaged some stuff and are not responding to my calls was told they will email me the claim to sign have been waited for a year despite calls
I have called Matt several times and also talked with Connor who said Matt will call me but never happened and when I final talked to Matt he said he would email me the claim acceptance letter never happened
So don’t give me excuses that I did not dime a claim
May be you can call me since Matt has my phone number

When you say I did not complete the claim, how could I because no claim form was sent when matt said he would send it and there was no follow up. IF you had good customer service you would have follow up.
You can still follow up and I am giving you A ZERO star

I also posted the same review on your website but obviously you will not post it there as you do not want negative survey/opinion.
Good companies will follow up and satisfy the customer.

I don’t often write reviews, but I want to warn others of Muv’s poor business practices. The owner/sales guy (Matt) came to my house and was very pleasant. He took 15-20 to give me an estimate to pack my items and move them into a storage unit. He quoted me around 3k plus or minus 10-20%. Well folks, the bill came to be over 6k, which was over 100% increase from my original quote. This is a bait and switch type business practice. I called Matt several times before he finally returned my call. He said he “missed” this time and we agreed that he would refund me $400. It’s been over 2 months and I haven’t received my refund for $400. Beware!! I do have to say his moving crew did a great job, but the business practices of quoting 3k and charging 6k is totally unacceptable and unprofessional. I have tried to call Matt 4-5 times in the last 2 months, without a response.

This is step one to rectify my issue.

I recently moved from Orlando to Michigan and spent a long time researching before deciding who to place my trust in when it came to moving all of my belongings across state lines. As soon as I reached out to Müv I received quick and detailed communication and felt as though they offered exactly the type of service that I had been searching for. On move-out day, a team of two was tasked with carrying everything down three flights of stairs in peak Florida heat. They both worked incredibly hard and took such good care of all of my items, taking the time to wrap anything remotely fragile with the utmost care. We had a slight issue with space but even after an exhausting day they were courteous and patient in figuring out a solution. Everything arrived quickly and safely across the country in just two days. These guys really went the extra mile and I can’t imagine receiving better service from anyone else.