N L Wilson Moving & Storage

If you ever have to move I would definitely recommend using NL Wilson Moving and Storege. Great professional experience with there Office Staff that catered to my every need there Movers where fast, friendly and went over and beyond for me and my girlfriend… best moving experience I’ve ever had.

Great Service and very competitive price. These guys are the best!

The moving crew was wonderful, they went above and beyond to make it an easy move for us. Great company, easy to work with and they really take care of you.

Worst move ever! I’m a veteran military officer with numerous moves on the books. I was lied to at every step of the process. They don’t meet their commitments or even return phone calls. They couldn’t even fit all my items on the truck and I had to rent my own U-haul on the day of an interstate move. Assigned 3 different drivers to the shipment and delivered late, resulting in additional hotel costs to me that they would not reimburse. Also damaged multiple items on my shipment.

Our recent interstate move with NL Wilson ( who then partnered with Wheaton World Wide Travel) was highly disappointing, and I hope this review helps others choose a trustworthy company for their move. NL Wilson was responsible for packing, and Wheaton Worldwide Travel moved us. We paid over 15K for the move, which included packing services. Our Keller Williams realtors recommended NL Wilson. We have used Keller Williams for all our property buying and selling needs over the last 15 years.
Pros:
The local movers in Arizona were very professional and could move all our furniture and electronics with great care. They took their time unpacking the boxes and equipment and were very careful. Despite the sweltering 100+ degree heat, they did a great job moving all the large and small boxes in the house. Though there was a 24-hour delay in delivery that they did not inform us about until the evening before, it wasn't a major issue since we were not going to start work right away.
We took care of the movers, providing them with a good lunch, plenty of water, and rest.
Cons:
Sadly, the packing team in Kansas City lacked integrity. While we could have used other movers recommended by our company, we chose NL Wilson based on strong recommendations from our Keller Williams agents, who assured us that they would handle any issues occurring during the move promptly.
Several items went missing, but a bag costing over 5K never arrived. Our relator and I contacted NL Wilson within 5 days of the move, but we kept getting a run around from them. Initially, they asked us to send pictures, and then they told us that they were discussing amongst the owners what to do about it; a month later, they asked us to fill out a claims form. When we fill the claims form, Wheaton World Wide Travel informed us that since we did not fill this in within 5 days, they wouldn't entertain our concerns; when we told them that it was within 5 days, then they tried to accuse our agent of possibly being responsible for the absent items who was present at the site during the move. Then they claimed that since we did not inform them about tampered boxes, they were not responsible for the missing items.
The NL Wilson sent a couple of ladies to pack personal items; they are not interrogated in any way, but they again tried to blame it on the agents present there for the stolen items. To date, they have told us that they will contact us back. Still, all I have heard from the owner is that his brother owns the company, so he will need to talk to him first (it has been 4 months now) and then some representative from their company contacted us briefly and said they would circle back with us and no one has done that so far.
While we take responsibility for leaving high-dollar items and trusting a packing company with those ( you live and learn), the fact that they are still giving us the runaround and shifting the blame on the realtor who recommended them is so unprofessional and disappointing.
We still have a strong community that we are still connected to in Kansas City, and based on our experience, we absolutely cannot recommend NL Wilson for moving and packing needs. Many other reputable companies are available, and in hindsight, we wish we had chosen based on other recommendations. If the move goes well, it is fine, but do not expect a favorable response from the company's behalf; as you can see in other reviews, if something happened to the items during the move from the company, that lacks integrity.