National Storage

Megan Deaner was very helpful and pleasant

Whitney was very kind and helpful to me in the process of needing to obtain extra storage space during my recent move. I would recommend Natinal Storage, along with Whitney's knowledge to anyone needing that extra space. Location is good and rates were quite a bit lower than most other storage facilities.

30% off the first 3 months!! And Meagan with their customer service was very pleasant to talk to! Whitney, in the office, was also very helpful. She helped fix a discrepancy on my account and saved me a little money!

Beware! Learn from our mistake! Picking this place to save a few dollars was a reminder and confirmation of that old saying, “You usually get what you pay for!”
In other words you pay less, expect to get less! Here’s what getting less was for us.

On our very first day as a new customers…
We just lost $339 dollars from not being able to gain access our unit! This is due to there being a malfunction with the door.

Upon realizing that we couldn’t gain access, we began to call for help and there was no answer and no call back after multiple attempts.

We rented the largest unit at this facility to unload a commercial truck that needed to be back on the road later in the day. This truck was loaded from front to back with arrangements made and a crew ready to unload it into the unit.

All this was brought to a halt after discovering we couldn’t access our unit. We began to call and call and call to no avail!

Today as we reported all this to the onsight manager, we were informed this was a result from a previous customers negligence and we were told $50 would be credited to our account to cover the 339.00 loss we incurred due to our only fault being trusting this facility as customers!

I have called repeatedly today to an unanswered phone number to discuss this more in detail and request an escalation of this matter. This has been a complete nightmare!

Edit: I see your automated response. How about you calling us customers that are paying you and have a problem? We chose and trusted your facility, paid you our money and now we need to call you at a number you don't answer to rectify a problem? Wow!