National Storage

Dear Phil, charging a customer a month after they closed their unit is not only infuriating but it’s considered stealing. It’s not my fault that you didn’t check your online systems to see I closed my unit. It’s not my fault that you’re lazy and never in the office for me to close my unit. January 14th is when i moved out of my unit and you charged me February 11th. Maybe if you weren’t such an incompetent worker/manger (I really don’t care about your meaningless title) you would’ve reached out to me and confirm that, yes i did schedule a move out of my unit online and you would’ve finished it correctly on your end. Don’t ever try to put the blame on the customer when it’s 100% your fault for being unhelpful from the start. -100/10 stars. Save your money and go to a different storage lot. Phil, you’re an absolute joke to anyone working in the service industry. Give me my $100 back.

my fiance and i thought this would be a good spot to put our stuff in before moving out into our new apartment since it was so close.

the whole end process has been a nightmare. no one is ever at the facility to close the unit out with you/turn your keys in. they will keep taking your money or you will have someone like Phil tell you it’s your fault even though the website is hard navigate after making the “last” payment.

do go through the hassle of using this company. we are now waiting for a district manager to call us back and to refund us. we have had our things out of the unit for well over a month now, why are we still being charged????

Very easy website to navigate, was done in a snap.