National Storage

DO NOT RECOMMEND! Moved my stuff in August and went back to place more stuff in the unit only to find mouse droppings in all my stuff. They have a mouse infestation and are raising the price beginning next month. I’ll be damned if I’m paying 30+ extra dollars for a mouse infested storage unit. Very disappointed will be moving my stuff out asap

I rented a storage unit from 3/22-1/25. I endured one significant rate increase when the price was already higher than others I knew were paying at other comparable storage units. However, the idea of moving all of my belongings was too daunting, so I stayed. I had the money taken out in full automatically each month and never asked for assistance throughout the time I was renting the unit. At the beginning of 2025, I went online to search for a contact number and the “email your question” page popped up. I emailed to let them know I was moving out and inquired about garbage disposal. I received a call that day. I finished cleaning out the unit and again used the email contact. I had left the lock on accidentally and to please let me know if I needed to come take if off. I received no phone call, so I assumed it was all set. I then get a nasty email stating that I am behind on my payment and my storage is locked. I think there must be an error and again use the email contact and just like the first time, I receive a call. (Remember, I did not receive a call when I emailed about the lock.) they had an employee from kalamazoo call me and he stated that they replied to my email and that I needed to pay before I could get in to take the lock and as long as the lock was on I would have to continue paying. He kept saying I wouldn't have access to my stuff and I repeatedly told him that the storage had been empty since 1/11. I went to the facility and couldn't get in to unlock the unit because I was “behind” on payment. I went in to talk to the guy and he gave the same pat answers and I told him I never received an email. I looked in my inbox, trash and spam. He just blew me off and said they sent it so its on me. I paid an extra 115.00 for the right to go into the facility to unlock the empty unit. Before I went out into the freezing cold, I asked him if they put a lock on it that he would need to remove and he assured me that it was good to go. I went out there and struggled with the lock, called my son and cried because I couldn't get the lock off they were going to keep charging me. In the meantime, the guy could see me out there struggling and didn't help. I went back in and he said that it had to come off so he’d come take a look. I go back out in the cold and wait and then he looks at it and says oh yeah we did lock it so you couldn't get in. I finally get it open and he still had to look in and see it was empty. Even though I us had told him repeatedly. So overall, disappointed in the cost and customer service. I wasn't given the benefit of the doubt. I wasn't treated like a decent upstanding person who thought she was doing everything appropriately. I definitely wasn't treated like a customer paying for a service to a company that appreciated my business for nearly 3 years. There are many storage companies in this county and I would encourage anyone looking for this service to look elsewhere. I am highly unimpressed.

Well maintained and friendly helpful staff.