National Storage

Great service and reception

Above expectations

The staff at National Storage (Gull Rd, Kalamazoo) were easy to interact with - available - responded to e-mail messages. We even had a little snafu with the first unit I tried to rent, but they worked with me to fix it.
I appreciated that I could get into the units throughout the day with my gate code. The garage doors raised and lowered without a problem. The locks (we had to buy from them) were functional and kept our stuff securely.
I deducted one star from my rating because I did have some water infiltration - which I wasn't surprised that happened to the unit on the end of the building - but we even had water in the unit that was the second one away from the end of the building - so that was disappointing. It was dripping through the roof on the interior one. It was coming down from the edges on the exterior unit.
I deducted another star because we also had a LOT of stink bugs that got into/on to our boxes, so I've been squashing them at my new house as I unpack. They were all over on the doors and walls of the storage unit building.

What a great experience. I hadn't had to rent storage in years. Was quite happy with everything.

Great facility. Management always returns your call if directed to voice-mail. Easy access and climate controlled.